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About NAB
NAB aims to be Australia's and New Zealand's most customer-focused bank, providing comprehensive banking services to individuals and businesses. The company prioritizes simplicity, accessibility, and responsiveness in banking solutions while fostering a cooperative team culture dedicated to outstanding customer service and long-term client relationships.
Role Summary
The Small Business Banker position, located in Bendigo, VIC, is a full-time, on-premise role that focuses on managing and expanding a portfolio of small business clients. The role involves delivering customized lending and banking products, conducting periodic financial reviews, and seeking new avenues to encourage business expansion. This position requires direct interaction with clients, financial needs evaluation, loan application processing, and adherence to policy and regulatory standards.
Daily Responsibilities
- Regularly meet clients face-to-face to understand their financial requirements.
- Prepare, submit, and manage loan applications ensuring compliance with NAB policies and regulatory obligations.
- Collaborate with internal departments and keep track of market dynamics and the local business environment.
- Build and nurture relationships within the Bendigo commercial community through proactive engagement.
- Maintain precise records and utilize NAB's banking platforms efficiently to manage client information and workflows.
- Deliver excellent customer service consistently.
Required Qualifications and Skills
- Background in business or retail banking, particularly serving small business clients and lending expertise.
- Proficient in financial analysis, credit evaluation, and risk management for small business portfolios.
- Strong communication, negotiation, and problem-solving skills to manage customer relations effectively.
- Competent with banking software, digital tools, and common office applications.
- Insight into the local Bendigo business market with ability to spot growth opportunities.
- A relevant tertiary qualification in finance, business, commerce, or an equivalent professional background.
- Capability to work on-site, handle multiple priorities, and collaborate across teams.
- Comprehensive understanding of Australian banking regulations and compliance requirements.