Retail Team Lead

Role overview

Avoca Rathcoole is hiring a dependable full-time Retail Team Lead to join the leadership team on a permanent basis. The position focuses on supporting the store and/or café manager with the smooth day-to-day running of the department, including opening and closing responsibilities and broader operational support.

Key responsibilities

• Carry out opening and/or closing procedures for the department as directed by the manager.
• Manage cash handling and complete cash reconciliation accurately.
• Help coordinate daily employee break schedules.
• Respond to customer queries and handle complaints in a professional manner.
• Support store ordering processes.
• Provide general assistance to the management team across a range of tasks.
• Take on additional duties as needed.

Candidate profile

The preferred candidate will have prior experience in retail or the food sector and will have demonstrated initiative and a willingness to take on responsibility. Experience leading a team, along with merchandising exposure in a retail environment, will be an advantage.

Required experience and capabilities

• A strong history of taking ownership and stepping up when needed.
• Very good customer service ability.
• Strong attention to detail and practical problem-solving skills.
• A dependable and adaptable approach to work.
• Previous experience in a similar position is beneficial.
• Experience supervising or managing a team.
• Retail merchandising experience.

Benefits

• Discounted meals while on shift.
• On-site catering facilities.
• Staff discount.
• Pension scheme.
• Cycle scheme.
• Employee Assistance Programme.

Additional information

Avoca is an equal opportunities employer.