Retail Store Supervisor

About the Role

The Retail Store Supervisor role at Canadian Tire Corporation involves overseeing store operations in a busy retail environment, providing leadership to staff, and ensuring customer satisfaction through effective management of sales, personnel, and merchandising tasks.

Primary Duties and Responsibilities

• Delegate responsibilities to sales team members according to store needs.
• Recruit new employees and facilitate or organize necessary training sessions.
• Approve payment transactions made by cheque.
• Authorize merchandise returns in accordance with store policies.
• Develop and maintain employee work schedules.
• Engage in direct sales of merchandise to customers.
• Compile and present reports on sales performance, merchandising efforts, and personnel issues.
• Address and resolve concerns including customer inquiries, complaints, and inventory shortages.
• Supervise daily activities of store employees to ensure smooth operations.

Work Environment and Physical Demands

• Operate efficiently in a fast-paced retail setting.
• Maintain performance under pressure and meet tight deadlines.
• Exhibit strong attention to detail in all tasks.
• Balance between sitting, standing, and walking; standing for prolonged durations.

Personal Attributes

• Accuracy and meticulousness in work.
• Focus on delivering high-quality client service.
• Strong interpersonal skills to interact effectively with team and customers.
• Excellent verbal communication abilities.
• Adaptability and flexibility to changing work demands.
• Strong organizational skills and reliability.
• Ability to work collaboratively as part of a team.

Employment Terms and Benefits

• Work schedule includes day, evening, and weekend shifts.
• Position offers permanent employment status.
• Work hours range from 30 to 40 hours weekly.
• Health plans encompass dental and disability coverage.
• Financial benefits include group insurance and life insurance.
• Additional benefits as provided by the employer.

Experience and Language Requirements

• Candidates should have between 1 year and less than 2 years of relevant experience.
• Working language for the position is English.