Regional Operations Manager II

About the Role

Become a vital part of Uber's APAC Central Operations team, driving the expansion and refinement of Uber's Premium mobility services across the Asia-Pacific region. This role centers on crafting growth strategies, facilitating market launches, and ensuring outstanding service for high-value customers in partnership with both regional and global teams.

Primary Responsibilities

• Design and implement strategies aimed at expanding Uber's Premium product offerings throughout APAC.
• Collaborate with global and local stakeholders to introduce new initiatives and elevate premium customer experiences.
• Develop efficient, scalable operational processes and detailed playbooks to ensure seamless market execution.
• Enhance operational performance by advancing both customer and driver experiences.
• Serve as the key regional expert on Premium mobility projects and initiatives.

Qualifications and Skills

• Demonstrated strategic thinking paired with a commercial focus and strong customer orientation.
• Proven ability to manage stakeholders effectively and work cross-functionally.
• Analytical skills with a data-driven approach to resolving challenges.
• Capacity to juggle multiple projects in a rapidly changing and often ambiguous environment.
• Proactive attitude with a commitment to delivering exceptional customer experiences.

Preferred Experience

• Between three to five years in roles related to strategy, operations, management consulting, or consumer product management.
• Experience spearheading cross-team projects and achieving measurable business results.
• Background in consumer technology, marketplaces, mobility, travel, or similarly customer-focused sectors is highly valuable.

Additional Information

Uber encourages applicants driven by impact and challenge to contribute to shaping the future of mobility. Compensation packages might include bonuses, equity, and a variety of benefits. Office presence remains important; employees typically spend at least half their time on-site unless granted full remote status. Some positions, such as those in greenlight hubs, mandate full-time office attendance. Employee accommodations are supported, ensuring equal opportunity for all qualified candidates regardless of personal or legal circumstances. Uber is committed to fostering an inclusive culture and provides accommodations upon request.