仕事内容

Overview

Vivant is searching for experienced professionals to oversee daily operations and ensure successful completion of client projects within the telecom sector. The ideal candidate will support project planning, execution, and monitoring, while efficiently handling administrative duties, resource management, timelines, and communication.

If you are detail-oriented, exceptionally organized, and communicate effectively, you will thrive at Vivant.

About Vivant

We are a rapidly growing provider specializing in managed connectivity solutions such as internet, VoIP, managed networks, and security for restaurants, dealerships, healthcare, retail, and small to medium businesses. Our solutions guarantee 100% uptime, helping clients maintain key business operations without interruption.

Key Responsibilities

Build and sustain strong client relationships, serving as a trusted advisor to key accounts and stakeholders.
Manage end-to-end customer experience throughout projects, providing proactive updates to maintain satisfaction.
Collaborate directly with sales, support, and accounting teams to collect information on potential and current clients.
Verify client contracts and obligations with previous carriers.
Maintain detailed documentation within the company’s business management system, Utiliko.
Coordinate between internal teams, vendors, carriers, ISPs, and field technicians to ensure smooth project progression.
Participate in sales meetings for knowledge transfer and facilitate communication for correct part ordering and installations.
Make daily project decisions independently, escalating critical issues when needed.
After installation, manage disconnecting previous accounts, understand telecom-specific operations like number porting, and handle service orders and billing setup.
Respond to client inquiries, resolve problems, and manage support tickets promptly.
Ensure smooth customer onboarding and conduct training sessions to maximize product value.
Monitor account health, identify upselling opportunities, and collaborate with the sales team.
Collect client feedback to inform product and marketing improvements.
Implement retention strategies to reduce churn and renew contracts successfully.
Document workflows and responsibilities clearly, create training materials, and develop processes to improve client and internal operations.
Track and analyze customer usage, providing actionable insights and monitoring key performance indicators related to satisfaction and adoption.

Candidate Requirements

Professional demeanor, excellent manners, highly organized, and self-driven.
Reliable communication tools including phone and internet.
Exceptional attention to small details and creative problem-solving capabilities.
Outstanding verbal and written communication skills.
Able to work independently and handle pressure.
Decision-making skills to steer projects proactively without close supervision.
English proficiency at C1 level required.

Experience Required

At least 3 years in customer service.
A minimum of 2 years in project coordination or project management.
Minimum 1 year experience in ISP/Telecom, MSP, IT Services, Networking, or Low Voltage industries.
At least 3 years of customer-facing experience with U.S. clients.
Experience managing coordination among vendors, carriers, subcontractors, and technical teams.
Proficiency with Microsoft Teams, project management platforms, and ticketing systems.

Preferred Profile

Candidates who prefer customer-facing roles and enjoy taking ownership of projects will find this position suitable. Those looking for purely internal coordination, help desk, or reactive support roles are discouraged from applying.

Benefits and Growth Opportunities

Competitive salary with the possibility of bonuses directly linked to performance.
Potential for career advancement as the company grows.
Opportunities to take on leadership roles including team-building and management.

Project Coordinator - Telecom Services

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