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仕事内容
About the Company
30 Sundays is a travel organization specializing in crafting memorable and personalized vacation experiences exclusively for couples. Founded by industry experts with prior experience at Apple, Boston Consulting Group, and prominent travel companies such as Oyo and Travel Triangle, the company prides itself on expert trip planners, transparent pricing, and round-the-clock customer support. Their mission is to foster stronger relationships through meaningful, customized couple travel.
Role Summary
The position of Trip Manager requires a highly organized and client-focused professional responsible for managing the entire lifecycle of trips, ensuring flawless travel experiences for customers. This includes vendor coordination, on-site management, customer support during travel, and resolving any issues swiftly.
Key Duties and Responsibilities
- Oversee all trip operations from preparation through completion.
- Coordinate with hotels, transportation providers, activity suppliers, and local teams.
- Ensure itineraries are executed seamlessly for an exceptional guest experience.
- Serve as the main contact point for travelers throughout their journey.
- Respond promptly to customer inquiries, emergencies, and escalate issues as necessary.
- Monitor trip quality and uphold high service standards.
- Provide travelers with timely updates and communications.
- Identify operational challenges and drive fast resolution.
- Collaborate cross-functionally with sales, customer experience, and finance departments.
- Maintain detailed trip reports, vendor documentation, and operational records.
- Support efforts to optimize costs without compromising trip quality.
Candidate Requirements and Skills
- Strong organizational and coordination capabilities.
- Excellent communication to engage with customers and vendors effectively.
- Ability to manage multiple tasks simultaneously under tight deadlines.
- Customer-centric attitude with problem-solving aptitude.
- Experience in operations or travel support roles would be advantageous.
Benefits
- Competitive salary packages exceeding market standards.
- Attractive incentive schemes.
- Comprehensive training programs to promote professional growth.
- A supportive, collaborative team culture focused on career advancement.