Operations Intern
Antique Network Solution Private Limited
Bengaluru, Karnataka, India · Full Time
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- Experience
- Any
- Salary
- INR 8,000 – INR 10,000 / month
- Openings
- 1
- Posted
- 7時間前
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
About Chitchaat
Chitchaat is an all-encompassing Communication Platform as a Service (CPaaS) that allows businesses to engage with customers via SMS, WhatsApp Business API, RCS, Email, and Voice channels. The platform facilitates streamlined communication using robust APIs, automation, campaign oversight, and analytics while adhering to TRAI DLT regulations and industry compliance standards.
Role Overview
We seek a motivated, detail-focused Operations Intern to assist with onboarding and operational tasks on our CPaaS platform. The intern will collaborate closely with Operations, Sales, and Technical teams to guarantee smooth merchant onboarding, manage documentation, ensure compliance, and support clients throughout the onboarding process. This opportunity offers practical experience in business operations, telecom regulatory compliance, customer onboarding workflows, and SaaS platform administration.
Key Responsibilities
- Facilitate communication and coordination with merchants during onboarding.
- Distribute onboarding forms and gather essential business data.
- Review submitted documents for accuracy and completeness.
- Monitor onboarding progress and ensure deadlines are met.
- Support merchants with DLT registration procedures and documentation.
- Maintain organized onboarding records and documentation.
- Engage with clients via email, phone, and virtual meetings to provide updates and assistance.
- Liaise between Sales, Operations, Technical, and Compliance departments.
- Schedule onboarding and support sessions as required.
- Support creation and configuration of merchant accounts within the platform.
- Maintain merchant operational databases and track pending approvals.
- Assist in internal testing and validation of onboarding setups.
- Generate onboarding status reports and operational MIS documentation.
- Maintain trackers for documentation and onboarding progress.
- Identify workflow bottlenecks and suggest improvements.
- Contribute to preparing SOPs, user manuals, and internal process documents.
Required Skills
- Strong verbal and written communication capabilities.
- Excellent organizational and coordination skills.
- Proficient in documentation and record keeping.
- Experienced with Microsoft Excel and Google Sheets.
- Basic understanding of business documentation and regulatory compliance.
- Ability to handle multiple onboarding tasks simultaneously.
- Meticulous attention to detail and adept problem-solving.
- Customer-oriented mindset with eagerness to learn.
Learning Opportunities
- Comprehensive experience with merchant onboarding processes.
- Insight into telecom compliance procedures.
- Familiarity with communication technologies like SMS, WhatsApp, RCS, and Email.
- Customer relationship and stakeholder management experience.
- Exposure to process documentation and operational best practices.
- Experience collaborating across departments in a fast-paced SaaS environment.
Additional Information
- Internship duration: 3 to 6 months with potential extension based on performance.
- Location: Work from office at JP Nagar Phase 1, Bengaluru.
- The internship provides exposure to real business operations with leading organizations.
- Mentorship from experienced Operations and Product professionals is included.
- Certification upon completion and possibility of full-time hiring depending on performance.