Maintenance Technician

About KONE

KONE is a global leader in the elevator and escalator sector, moving two billion people daily with smart and sustainable People Flow® solutions. With a presence in nearly 70 countries and annual sales reaching EUR 11.2 billion in 2025, KONE equips five of the ten tallest buildings worldwide. The company values innovation, collaboration, ethical business practices, and sustainability as part of its culture.

Role Overview

As a Maintenance Technician, your primary focus will be maintaining strong customer relationships, ensuring equipment safety and quality service, and executing maintenance and repair tasks efficiently on site.

Key Responsibilities

• Maintain excellent customer relations by engaging positively with site contacts and end-users while embodying a service-oriented mindset.
• Enhance customer satisfaction by delivering high-quality service and proactive communication regarding job status, arrival timings, and safety updates.
• Present a professional appearance by wearing clean, well-maintained KONE work attire.
• Inform customers on equipment safety and operational status after each visit, suggesting corrective steps if necessary following local protocols.
• Ensure the safety of users and maintain a safe working environment during all site visits.
• Adhere strictly to safety practices and instructions, consulting Technical Helpdesk when uncertain about tasks.
• Perform scheduled maintenance, urgent repairs, and 24/7 service calls within quality standards and time constraints.
• Take prompt action on-site upon identifying any high-risk issues, escalating to relevant parties as needed.
• Identify and execute service repairs immediately where possible or escalate potential sales leads.
• Plan daily workload effectively in coordination with supervisors.
• Record accurate, real-time information of work done and materials used to support transparent customer communication and billing.
• Manage inventory and stock in designated proximity stock areas.
• Keep all service tools, equipment, and vehicles well-maintained and secure.
• Provide feedback to supervisors and quality teams to support continuous improvement in products, methods, and safety.
• Report incidents or near misses promptly to supervisors.
• Engage in ongoing competence development through on-the-job training, e-learning, classroom sessions, and mentoring.
• Communicate any skill gaps proactively to supervisors or Technical Help Desk and provide coaching to assigned personnel as required.

Qualifications & Experience

• Relevant educational background or practical experience in Electrical, Mechanical, Mechatronics, or Vertical Transportation fields.
• Experience within the elevator and escalator industry is preferred but not mandatory.
• Demonstrated ability to interact effectively with customers in service or technical roles.
• Solid understanding of electronics and control systems.
• Capability to work independently while managing field service activities responsibly.
• Strong commitment to workplace safety and operational excellence.

Benefits

• Opportunity for career growth within a global organization.
• Comprehensive reward and recognition programs to motivate and engage employees.
• Varied learning and development initiatives to enhance professional skills.
• Supportive and enjoyable work environment with open-minded leadership.