Junior Parts Advisor

About Toyota Naas

Toyota Naas boasts a proud 70-year heritage in automotive excellence, recognized as the Franchised Aftersales Operation of the Year by the Society of the Irish Motor Industry. We value quality, innovation, and continuous improvement adhering to the Toyota Principles: Customer First, Respect for all people, and Kaizen and Lean 6 Sigma methodologies. As we prepare to expand our dealership operations for Toyota and Lexus in Naas, we invite driven individuals to join our award-winning team.

Role Purpose

The Junior Parts Advisor plays a key role in delivering exceptional service to retail customers and workshop staff by accurately identifying parts needs, offering appropriate solutions, and managing orders promptly and efficiently.

Key Responsibilities

• Assist retail and workshop customers in a courteous, professional, and timely manner to identify and select required automotive parts.
• Advise customers on complementary parts and ongoing specials to optimize product exposure.
• Handle incoming phone inquiries, provide pricing quotes, and relevant information thoroughly.
• Review body shop estimates to verify part accuracy and pricing consistency.
• Deliver excellent service standards to both internal teams and external customers.
• Locate, pull, and fill parts orders from inventory or external suppliers, including managing urgent or emergency requests.
• Communicate promptly with service advisors, customers, and body shop regarding parts availability and deliveries.
• Manage back-orders, will-call files, and return uncollected items to vendors or restock as appropriate.
• Maintain assigned inventory levels by replenishing stock daily.
• Ensure proper billing on service repair orders and facilitate payment collection, including credit authorizations.
• Process returns and issue credits, maintaining accurate invoice and pricing records.
• Track and issue requested tools to technicians.
• Organize all paperwork and records including repair orders, invoices, and insurance estimates systematically.
• Prepare daily shipments, deliveries, or pickups timely.
• Conduct account solicitations via phone to support sales growth.
• Maintain clean, organized counter areas and equipment, including computers and printers.
• Actively participate in training programs to stay updated on the latest product knowledge and maintain Toyota standards.
• Assist with lost sales tracking efforts alongside the parts manager.
• Uphold a professional personal appearance and demeanor at all times.

Desired Qualifications and Attributes

• Strong skills in customer service and organisation.
• Proficient computer literacy; experience with AutoView system is advantageous.
• Previous experience as a parts advisor is preferred but not mandatory.
• Genuine passion for the automotive industry and adherence to the Toyota Way culture.
• Highly motivated, with strong work ethics and the ability to self-manage in a fast-paced, multitasking environment with deadlines.
• Flexibility and resilience under pressure to meet tight schedules.
• Effective verbal and written communication skills with confidence in engaging stakeholders.
• Valid driver’s license is required.