IT Technician

Overview

The Art Gallery of Ontario (AGO), located in Toronto and one of North America's premier art museums hosting over a million visitors annually, is seeking a dedicated IT Technician to join their Information Technology department. This is a temporary full-time position (35 hours per week) paying between $31.11 and $38.88 hourly.

Responsibilities

• Provide technical support by diagnosing and remedying hardware, software, email, network, and peripheral device issues.
• Collaborate with third-party vendors when necessary to resolve technical problems.
• Install, assemble, and configure computing devices, monitors, network infrastructure, and peripherals including printers and scanners.
• Manage mobile device setups and handle cable installations or office rewiring for new hardware deployments.
• Install, configure, and upgrade operating systems and business/administrative software packages; adjust specific applications for departmental needs.
• Maintain accurate documentation of systems and configurations.
• Support technology design and deployment projects including upgrades and enhancements.
• Perform additional duties and projects as assigned.

Required Qualifications and Skills

• Proven proficiency and experience with Windows, MacOS, iOS, and Android environments.
• Minimum three years of progressively responsible IT experience or an equivalent blend of education and work history.
• Preferred MCP or MCSE certifications.
• Strong expertise with Microsoft Windows Server (2016+), Active Directory, Group Policy, DNS, DHCP, and Microsoft Exchange (2016+).
• Experience working with Microsoft Office suites (2013, 2016, including Mac versions).
• Sound understanding of TCP/IP networking protocols.
• Exceptional documentation, discovery, and communication skills, both verbal and written.
• Ability to manage multiple priorities efficiently while maintaining composure and adaptability in a dynamic environment.

Benefits

• Membership discounts at GoodLife Fitness centers.
• Complimentary tickets to major AGO exhibitions.
• Discounts on prominent local attractions through Provincial and City Reciprocal Programs.
• Free AGO admission for friends and family, and discounts at the gift shop, bistro, and Learning Centre.

Organizational Values

• Respect: Cultivating belonging and mutual appreciation.
• Openness: Engaging thoughtfully with an open mind.
• Collaboration: Harnessing the strength of teamwork.
• Accountability: Taking ownership of actions and results.

Diversity, Equity, Inclusion, and Accessibility Commitment

AGO champions global conversations through exhibitions and programs reflecting diverse communities. These values are integral to its strategic and operational priorities.