IT Support Officer (Entry / Junior)

Role overview

We are seeking a proactive and service-oriented IT Support Officer at entry/junior level to help keep technology running smoothly across the workplace. This full-time on-site role is suited to someone who enjoys solving technical problems, supporting users, and building a career in information technology.

What you will do

• Serve as the first point of contact for hardware, software, and network support issues.
• Set up, install, and keep computers, laptops, printers, and other peripherals working properly.
• Diagnose technical faults and resolve them promptly and professionally.
• Help users with account creation, password resets, and access-related requests.
• Provide support for Microsoft 365, email platforms, and everyday productivity tools.
• Keep clear and accurate logs of support tickets, fixes, and IT equipment records.
• Refer more complex issues to senior IT staff or external service providers when needed.
• Assist with updates, routine maintenance, backup activities, and broader IT improvement work.

Skills and background

• Basic understanding of computer hardware, software, operating systems, and networking fundamentals.
• Working knowledge of Windows environments and Microsoft Office/Microsoft 365 tools.
• Strong troubleshooting ability and a practical approach to solving problems.
• Good verbal and written communication skills with a customer-first attitude.
• Ability to organize priorities and manage several support requests at once.
• Careful attention to detail and a willingness to learn new technologies.
• IT study, certification, or technical training would be helpful.
• Previous help desk or IT support experience is a plus, though not mandatory.

What we offer

• Practical, hands-on exposure in a professional IT support setting.
• Mentoring and ongoing learning opportunities.
• A collaborative and supportive team environment.
• Access to current IT systems, tools, and technologies.
• Strong long-term growth potential and a competitive salary package.

Additional information

This opportunity is designed for candidates at entry or junior level who are eager to start or advance their career in IT support. The role is based in Australia and follows a full-time, on-site work arrangement.