IT Specialist (Endpoint and Application Management)

Role Overview

We are looking for a seasoned IT Specialist to manage and support endpoint devices and applications across a varied client base. This includes overseeing endpoint management technologies, application security, optimization, and troubleshooting within a collaborative setting.

Key Responsibilities

• Deploy, configure, and maintain endpoint devices such as desktops, laptops, mobile devices, and IoT hardware.
• Ensure all endpoints are consistently updated with the latest software patches and security configurations following client standards.
• Manage deployment and maintenance of applications to ensure security compliance and optimal performance.
• Monitor software usage, license adherence, and efficiently handle software updates and patches.
• Keep detailed documentation of endpoint and application setups and management protocols.
• Implement and uphold endpoint and application security measures to protect data confidentiality, integrity, and compliance with corporate policies and industry standards.
• Continuously monitor security and performance of endpoints and applications.
• Develop automation scripts and tools to enhance deployment, update processes, monitoring, and troubleshooting, thereby improving operational efficiency.
• Provide second and third-level support to users, diagnosing and resolving endpoint, application, and connectivity issues.
• Create training materials, user guides, and FAQs; conduct sessions to promote user understanding of security best practices and IT policies.
• Handle vendor relations, procurement, licensing, warranty management, and maintain an accurate inventory of IT assets and software licenses.
• Stay updated on the latest endpoint and application management trends and tools, recommending improvements and participating in IT projects related to endpoint services.

Required Qualifications and Skills

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
• Minimum of 3 years working experience in endpoint and application management within a managed services environment.
• Skilled in endpoint management tools such as JumpCloud, Clonezilla, or equivalents.
• Hands-on experience managing applications like Google Workspace, Office 365, Active Directory, Adaxes, Atlassian suite, Crowdstrike, JumpCloud, Zendesk, Slack, and multifactor authentication tools.
• Experience with automation platforms, including Ansible.
• Proficient with Windows, macOS, and Linux operating systems including installation and troubleshooting.
• Solid understanding of networking fundamentals covering TCP/IP, DNS, DHCP, and VPN technologies.
• Competence in scripting languages for automation and troubleshooting.
• Certifications such as Google Workspace Administrator, Microsoft Certified Solutions Expert (MCSE), or ITIL Foundation are advantageous.