- 経験
- どれでも
- 給料
- —
- 求人情報
- 1
- 投稿済み
- 3時間前
- 作業モード
- 在宅勤務
- 資格
- Candidates who are committed to managing technical issues end-to-end and ensuring smooth customer operations are encouraged to apply.
- 再開する
- 応募必須
仕事内容
About the Role
ICT Services is seeking a technically proficient, customer-oriented Help Desk Support Agent to provide support for cash handling hardware and software systems throughout Ireland.
Responsibilities
- Serve as the first and second line of technical support for a national client base.
- Manage inbound support calls and tickets, resolving issues from start to finish.
- Collaborate with field engineers to coordinate site visits and provide remote assistance.
- Operate within a busy helpdesk environment open 364 days a year, from 8am to 8pm.
- Perform triage, troubleshoot, and resolve Level 1 and Level 2 support tickets within agreed service level agreements (SLA).
- Conduct remote diagnostics on electronic cash management hardware and software systems.
- Analyze log files, perform remote access sessions, apply configuration changes, and check firmware updates.
- Monitor systems proactively and generate relevant reports.
- Document solutions clearly and contribute to the company knowledge base.
Requirements
- Strong technical aptitude with a methodical and logical fault-finding approach.
- Good knowledge of Windows operating systems and fundamental networking concepts.
- Experience using remote support tools.
- Excellent customer service skills with the ability to communicate technical issues in simple, understandable terms.
- Previous experience in a helpdesk or technical support role is beneficial.
- Experience with cash handling or electronic device support is a plus but not mandatory.
Eligibility
We encourage applications from individuals who enjoy taking ownership of issues through to resolution and are dedicated to maintaining seamless customer operations.