Customer Experience Associate - Fresher

About the role

This is a full-time, permanent customer service position based in Nanakramguda, Telangana, at Tower 1, Laxmi Infobahn Private Limited SEZ, Kokapet, Ranga Reddy District. The role is in English and sits within a customer-focused support team that assists shoppers with online orders, account access, identity checks, security-related concerns, and general service queries. The position is intended for someone who can be the first human touchpoint for customer help and contribute to a high-standard support experience.

Key responsibilities

In this role, you will manage customer interactions across phone, chat, and email, using multiple tools to locate information and resolve issues in real time. You may need to support account security, identity verification, and the early detection of fraud or suspicious activity. The job also calls for independent problem-solving rather than relying on scripts, along with effective troubleshooting of shopping and account-related problems.

Work expectations

You should be comfortable communicating clearly in both spoken and written English, using computers confidently, and moving between several systems while handling cases. The schedule can include Monday-to-Sunday coverage, rotating shifts, late-night and overnight work as the primary pattern, and also early morning, afternoon, weekend, and overtime shifts when needed. Reliability, punctuality, and full attendance throughout each shift are essential.

Work environment

The position is office-based. Most of the shift will be spent at a desk while assisting customers remotely. The workplace is described as climate-controlled, and business casual clothing is appropriate.

Training and support

No previous customer service background is required. Training is provided when you join, along with a complete equipment package. Ongoing learning opportunities, self-directed and instructor-led training, employee support programs, and resource groups are part of the overall support structure.

Benefits and perks

The role includes medical insurance, site transportation allowance, night shift premium pay, a meal allowance of ₹1,100 per month, retail and lifestyle discounts through an internal benefits program, and office conveniences such as 24/7 food and beverage options, a games room, and private spaces for prayer, lactation, and quiet time.

Eligibility and legal terms

Applicants must be at least 18 years old, have completed 10+2 education (12th grade), be proficient in English, and be authorised to work in India. Freshers and experienced candidates are both welcome. Selection and employment are based on equal opportunity principles, with hiring decisions made according to experience and skills. As part of the process and employment terms, you consent to the recording of video and audio during interview stages and, where applicable, during employment for assessment proctoring and identity verification. A screenshot of your face may also be captured and stored for internal records and continued verification. Candidates seeking disability-related accommodation during application, interview, or onboarding can use the designated support page mentioned by the employer.

Additional information

The employer emphasises diversity, inclusion, privacy protection, and secure handling of candidate data. The application deadline for this opening is 1 January 2035.