CRM Executive

Overview

HILIVING ESTATE is seeking a CRM Executive with strong communication skills and experience in customer relationship management and post-sales support. Candidates should be proficient in MS Excel and CRM software, equipped with excellent organizational and problem-solving abilities, and able to liaise efficiently with internal teams.

Key Responsibilities

• Manage the full spectrum of post-sales CRM activities.
• Handle customer documentation, agreements, and handover processes meticulously.
• Ensure timely collection of payments and maintain high levels of customer satisfaction.
• Address and resolve customer queries promptly.
• Keep accurate and up-to-date records within the CRM system and prepare MIS reports.

Required Skills and Qualifications

• Excellent communication and interpersonal skills.
• Proficiency with MS Excel and CRM software applications.
• Strong organizational capabilities and problem-solving skills.
• Experience in customer relationship management or post-sales support roles.
• Ability to coordinate effectively with various internal departments.

Eligibility

Open to candidates with relevant experience and skill set—no specific educational qualifications mentioned.