Clinic Coordinator

About the Organization

M42 is a global healthcare provider offering a wide range of medical services from primary care to specialized treatments. Utilizing advanced health technologies and precision medicine, M42 ensures high standards of patient care across more than 480 facilities in 27 countries with a team of over 20,000 healthcare professionals. Sheikh Sultan bin Zayed Hospital (SSBZ Hospital) in the Northern Emirates of Abu Dhabi is a modern, JCI-accredited facility with over 200 beds, renowned for cutting-edge medical innovations and community-focused healthcare, particularly catering to military personnel, their families, and the broader local population.

Role Overview

The Clinic Coordinator will facilitate efficient daily operations within the clinic by managing appointments, supporting patients and families, and ensuring effective communication between departments. This position aims to maintain excellent patient care experiences while upholding smooth clinic workflows in alignment with M42’s standards.

Key Responsibilities

• Schedule and manage patient appointments, follow-ups, referrals, and admissions to ensure continuity of care.
• Optimize clinic scheduling to maximize appointment utilization and minimize wait times.
• Assist patients and their families by providing visit-related information and ensuring clear, culturally appropriate communication.
• Accurately handle referrals, pre-authorization processes, and associated documentation.
• Work cooperatively with various internal departments and external partners to enhance patient service quality.
• Contribute to clinic operations management including reporting, audits, inventory monitoring, and procurement.
• Ensure adherence to quality standards, safety protocols, infection control measures, and regulatory requirements.
• Engage in continuous improvement efforts and promote a supportive team atmosphere.

Candidate Requirements

• Vocational or technical education qualification.
• Minimum of three years’ experience in a similar clinic coordination or administration role.
• Strong organizational abilities and familiarity with medical terminology.
• Effective communication skills with sensitivity to cultural diversity when interacting with patients.
• Proficiency in Microsoft Office applications.
• Fluency in both written and spoken English and Arabic is required.