IT Operations Support Coordinator

About Us

The Salvation Army is a Christian organization and one of the largest and most respected charities in Australia. Driven by a commitment to transform lives and futures positively, the organization continuously seeks new avenues to make a difference. Whether during personal crises or periods of widespread grief, they provide support, safety, community, and opportunity.

Role Overview

We are looking for an IT Operations Support Coordinator based in Blackburn, Victoria to join us full time on a permanent basis. This role is responsible for supporting effective IT service delivery across asset management, procurement, invoicing, and fulfilment. It ensures processing accuracy in financial and asset-related tasks while assisting with vendor management and strategic sourcing.

Key Duties and Responsibilities

• Provide comprehensive operational support covering IT asset tracking, fulfilment, and user assistance by keeping asset records up to date, managing service inboxes, handling repair and replacement coordination, and ensuring IT asset lifecycle and device management policies compliance.
• Administer IT financial and commercial processes, including contract and SLA invoice validation, chargeback handling, cost centre updates, and resolving stakeholder inquiries to maintain financial transparency and governance.
• Assist in optimizing IT asset use and licensing by tracking consumption data accurately, identifying cost efficiencies through usage analysis, and preparing audit-ready licensing and financial documentation in alignment with organizational standards.
• Support supplier management by gathering performance data, contributing to reports, following up on actions, monitoring vendor expenditures, and facilitating resolution of issues with stakeholders.

Required Skills and Experience

• Experience in coordination, operational support, or analytical roles within IT, finance, procurement, or service delivery areas.
• Strong analytical capabilities to interpret data, identify trends, and generate actionable insights.
• Proficient use of Excel or equivalent tools for data analysis and reporting related to operations, finance, or asset management.
• Understanding of procurement, invoicing, asset management, and end-to-end service fulfilment processes.
• Excellent organizational and time management skills with the ability to juggle multiple priorities; project coordination experience is advantageous.
• Familiarity with ticketing systems, service inbox platforms, or support channels to deliver quality customer service.
• Meticulous attention to detail ensuring accuracy in financial data, asset records, and documentation.

Additional Requirements

• Successful completion of a National Criminal History Check is mandatory for this role.

Benefits

• Not-for-profit salary packaging benefits including up to $15,900 tax-free and $2,650 for meals and entertainment.
• Flexible work arrangements for work-life balance.
• Access to health, fitness, and financial discounts and benefits.
• Paid parental leave entitlements of 12 weeks.
• Ability to purchase up to 8 weeks additional leave annually.
• Earn up to 5 paid leave days yearly to volunteer in programs or activities within the organization.
• A meaningful, purpose-driven career delivering social and sustainable impacts.
• Employee Assistance Program providing confidential counseling support.
• Opportunities for professional growth and career development.
• A welcoming and inclusive workplace culture characterized by dedication and professionalism.
• A chance to positively influence lives through your work contribution.

Equality and Safety Commitment

The Salvation Army is an Equal Opportunity Employer committed to fostering a diverse and inclusive workforce that embraces individuals from all cultural backgrounds, languages, abilities, sexual orientations, gender identities, and expressions. Applications from Aboriginal and Torres Strait Islander peoples are strongly encouraged.
As a child-safe organization, compliance with a Working with Children Check is required for roles involving child interaction, alongside mandatory Nationally Coordinated Criminal History Checks for all employees.
Core values include Integrity, Compassion, Respect, Diversity, and Collaboration.