Client Services Technician (Night Shift)

About Skechers

Headquartered in Southern California, Skechers is a globally recognized Comfort Technology Company® that has been dedicated for over 30 years to helping men, women, and children look and feel great. Innovation in comfort drives the creation of stylish, high-quality footwear, apparel, and accessories, establishing Skechers as a comprehensive lifestyle brand.

Role Summary

Reporting directly to supervision, the Client Services Technician will be responsible for identifying, diagnosing, and fixing technical issues arising in the distribution center involving various servers, mainframe desktops, network systems, and other IT infrastructure. The role includes supporting end-users with hardware and software concerns, installing networked equipment, and advising optimal configurations for hardware, software, and network systems.

Key Duties and Responsibilities

• Diagnose and resolve hardware, software, and network problems for distribution center end-users, covering mainframe, PCs, laptops, and new technology deployments.
• Install and configure Windows workstations and related devices utilized in the distribution center.
• Conduct primary network system administration on servers as required.
• Install, certify, and troubleshoot network cabling infrastructure involving hubs, wireless access points, switches, servers, laptops, desktops, printers, and communication devices.
• Utilize tracking systems to document service requests, monitor issue resolutions, identify recurring faults, research and implement bug fixes, and report unresolved issues to management.
• Collaborate with programmers to address mainframe application problems, ensuring end-user requirements are met.
• Research and recommend upgrades to improve computing systems' efficiency and performance.
• Enforce network security protocols and installation standards established by Skechers.
• Coordinate with vendors regarding repairs or replacements of covered hardware and software.
• Provide technical support for multimedia devices including TVs, satellite boxes, projectors, and public address systems.
• Troubleshoot and support peripheral devices such as printers, wired and wireless handheld scanners, and document scanners.

Additional Competencies

• Capability to identify, analyze, and troubleshoot complex computer and network problems.
• Effective communication skills to serve a diverse client base across varying technical expertise levels.
• Professional delivery of end-user support both in-person and via phone.
• Train distribution center staff on computer and application usage.
• Rapid acquisition and application of latest networking knowledge and technical skills.
• Excel in both independent work and collaborative team environments.
• Maintaining respectful and cooperative relationships with a diverse workforce.

Qualifications

• Preferred educational background in a technology-related field.
• 3 to 4 years of experience providing desktop and network support within complex, multi-platform, and multi-operating system environments.

Work Schedule & Compensation

• Night shift hours: Sunday through Thursday, 8:00 PM to 4:30 AM.
• Immediate alternate mention of Tuesday through Saturday, 6:00 AM to 2:30 PM schedule (likely erroneous or competing shift options).
• Hourly wage: $26 to $27.

Equal Opportunity & Inclusion

Skechers is committed to maintaining a safe, inclusive workplace and provides equal employment opportunities without discrimination based on race, color, religion, gender or gender identity, national origin, marital status, age, disability, military status, sexual orientation, or other protected statuses under law.

Reasonable Accommodation

Applicants needing accommodations to apply may request them by contacting the benefits department.