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About Heritage Lifecare and Coldstream Lifecare & Village
Heritage Lifecare is a major and rapidly expanding aged care provider in New Zealand, including being the largest dementia care provider. With 42 care homes and 20 villages nationwide, we pride ourselves on fostering a supportive, nurturing whānau culture dedicated to compassionate care.
Coldstream Lifecare & Village is a 58-bed Rest Home and Hospital with an 11-unit Village in Ashburton, Canterbury. Our diverse multicultural team is united by a shared passion for empathy and exceptional resident support.
Role Overview
This permanent full-time position (40 hours per week, Monday to Friday) offers an exciting chance for a detail-oriented and personable Administrator passionate about caring for others. You will significantly contribute to creating a welcoming and supportive environment for residents, visitors, and staff.
Key duties include phone and visitor management, handling resident admission paperwork, assisting staff recruitment, and providing general administrative support as a vital team member of the care home management.
Responsibilities
- Provide warm greetings and support to visitors, residents, and staff.
- Manage incoming phone calls and queries promptly and professionally.
- Process new resident admission paperwork accurately.
- Assist the care home management team with recruitment activities.
- Collaborate with team members to maintain a safe, caring environment for residents.
- Adapt and support colleagues to foster strong team relationships.
Candidate Requirements
- Proven administration experience in fast-paced environments.
- Strong relationship-building skills with residents, staff, visitors, and external partners.
- Excellent time management and effective problem-solving abilities.
- Familiarity with invoicing and on-charging or willingness to learn.
- Good verbal and written communication proficiency.
- Ability to work both independently and collaboratively.
- High-level computer literacy and adaptability to new systems.
- Understanding and application of Nga Paerewa sector standards and Treaty of Waitangi principles in the workplace.
Benefits
- Opportunity to work with one of New Zealand's most progressive aged care providers.
- Competitive remuneration reflective of skills and experience.
- Access to professional development and career advancement opportunities.
- Supportive, collaborative working culture.
- Meaningful work contributing to resident wellbeing and quality of life.
Additional Information
- Location: Ashburton, Canterbury, New Zealand.
- Work Schedule: Monday to Friday, full-time (40 hours/week).
- Applications close on 30 August 2026.
- Applicants must have legal rights to work in New Zealand; visa sponsorship is unlikely.
- Heritage Lifecare values diversity, inclusion, and upholds the principles of Te Tiriti o Waitangi.