Care Home Administrator

About Heritage Lifecare and Coldstream Lifecare & Village

Heritage Lifecare is a major and rapidly expanding aged care provider in New Zealand, including being the largest dementia care provider. With 42 care homes and 20 villages nationwide, we pride ourselves on fostering a supportive, nurturing whānau culture dedicated to compassionate care.

Coldstream Lifecare & Village is a 58-bed Rest Home and Hospital with an 11-unit Village in Ashburton, Canterbury. Our diverse multicultural team is united by a shared passion for empathy and exceptional resident support.

Role Overview

This permanent full-time position (40 hours per week, Monday to Friday) offers an exciting chance for a detail-oriented and personable Administrator passionate about caring for others. You will significantly contribute to creating a welcoming and supportive environment for residents, visitors, and staff.

Key duties include phone and visitor management, handling resident admission paperwork, assisting staff recruitment, and providing general administrative support as a vital team member of the care home management.

Responsibilities

• Provide warm greetings and support to visitors, residents, and staff.
• Manage incoming phone calls and queries promptly and professionally.
• Process new resident admission paperwork accurately.
• Assist the care home management team with recruitment activities.
• Collaborate with team members to maintain a safe, caring environment for residents.
• Adapt and support colleagues to foster strong team relationships.

Candidate Requirements

• Proven administration experience in fast-paced environments.
• Strong relationship-building skills with residents, staff, visitors, and external partners.
• Excellent time management and effective problem-solving abilities.
• Familiarity with invoicing and on-charging or willingness to learn.
• Good verbal and written communication proficiency.
• Ability to work both independently and collaboratively.
• High-level computer literacy and adaptability to new systems.
• Understanding and application of Nga Paerewa sector standards and Treaty of Waitangi principles in the workplace.

Benefits

• Opportunity to work with one of New Zealand's most progressive aged care providers.
• Competitive remuneration reflective of skills and experience.
• Access to professional development and career advancement opportunities.
• Supportive, collaborative working culture.
• Meaningful work contributing to resident wellbeing and quality of life.

Additional Information

• Location: Ashburton, Canterbury, New Zealand.
• Work Schedule: Monday to Friday, full-time (40 hours/week).
• Applications close on 30 August 2026.
• Applicants must have legal rights to work in New Zealand; visa sponsorship is unlikely.
• Heritage Lifecare values diversity, inclusion, and upholds the principles of Te Tiriti o Waitangi.