Business Support Administrator

About the Role

This fixed-term contract position (12 to 15 months maternity cover) is based in Plymouth, England, with an annual compensation of £28,000. The employer is a part of the Celnor Group, a UK environmental services company involved in Testing, Inspection, Certification, and Compliance. The role supports the SSG Training & Consultancy's business support team which focuses on improving health, safety, environmental, HR, and compliance performance through accredited training and consultancy services delivered by various formats.

Key Responsibilities

• Oversee complete credit control processes including payment collection, customer account upkeep, daily bank reconciliations, invoicing, issuing monthly statements, and managing cancellations and transfers to resolve client inquiries effectively.
• Assist the finance team with accounts payable tasks such as reconciling supplier invoices, handling staff expenses and company credit cards, ensuring financial transactions are accurate and compliant.
• Manage training administration by handling course bookings, modifications, cancellations, and transfers, maintaining accurate records before course delivery.
• Coordinate with internal teams to provide trainers with necessary materials and resources, conduct final checks on courses to uphold excellent customer service standards.
• Administer awarding body obligations by submitting course notifications promptly, managing online training links, scheduling tutor calendars, and updating tracking spreadsheets.
• Provide broad administrative assistance including responding to customer questions, supporting online exam supervision, and facilitating day-to-day operations of the Plymouth Training Centre such as training room preparation and refreshments.
• Maintain precise documentation and proficiently utilize business software, supporting additional administrative duties as needed.

Candidate Profile

• At least two years of experience in a dynamic finance, credit control, or office-based role.
• Proficiency in Xero accounting software and Microsoft Office suite, especially Excel, Word, Outlook, SharePoint, and Teams.
• Exceptional organizational skills with meticulous attention to detail and a dedication to accuracy.
• Ability to prioritize tasks effectively under pressure and meet stringent deadlines.
• Strong communication skills, both written and verbal, comfortable engaging with clients, colleagues, and stakeholders.
• Experience working with multiple software platforms including CRM and training management systems.
• A proactive, positive attitude, good problem-solving capabilities, and a friendly sense of humor.

Benefits and Culture

• Generous leave entitlement of 33 days per year including bank holidays, with options for buying additional holiday and long-service awards.
• Employee referral incentives and recognition for long tenure.
• Company sick pay, internal wellness support, and access to Employee Assistance Programme for employees and their immediate families.
• Convenient onsite parking and electric vehicle charging stations (with a contribution).
• Access to salary sacrifice schemes to tailor flexible benefits.
• Opportunities for learning and career progression including formal and informal training and leadership development.
• Regular social activities fostering a collaborative environment.
• Work in an organisation with strong core values emphasizing professionalism, integrity, and teamwork.

Additional Information

Recruitment is managed directly by the Celnor Group, with no agency interference unless from approved partners. Ethical standards are upheld in recruitment including responsible use of technology and AI tools solely to assist but not decide hiring outcomes. The recruitment system complies with ISO 42001 standards.