Branch Customer Advisor - Banking

Role overview

This is an expression of interest for a Branch Customer Advisor in banking, based in Mackay. The position is designed for someone who enjoys helping people, building strong customer relationships, and contributing positively to local communities. You will be part of a customer-focused team that aims to deliver simple, consistent, and personalised service every day.

Working hours

This role follows a 5-day schedule. The branch operates from 9:00 am to 4:30 pm on Monday, Tuesday, Wednesday, and Friday, and from 9:00 am to 5:15 pm on Thursday.

What the role involves

• Be the main point of contact for customers visiting the Mackay branch.
• Help customers find suitable banking solutions, including account openings, unsecured lending, and everyday transaction services.
• Show customers how to use digital and self-service banking tools so their banking experience is easier, faster, and more secure.

What you can expect from NAB

New Customer Advisors receive structured development support, including tailored learning programs, skill-building opportunities, and internal mobility pathways designed to help them succeed. The organisation also offers a range of employee benefits and discounts, including banking and financial services concessions, home loan and credit card rate benefits, discounted insurance options, and offers across travel, fitness, events, and technology. Leave options may include parental leave, religious leave, special leave, sporting activities leave, and volunteer leave.

What they are looking for

The ideal person is enthusiastic about delivering high-quality customer experiences, works well in a team, pays close attention to accuracy, and values inclusion and diversity. Prior banking experience is not required, as full training will be provided.

Diversity and inclusion

The workplace is built around equity, respect, and inclusion, with a focus on helping colleagues bring their authentic selves to work. Employee resource groups support a culture where different backgrounds and identities are recognised and celebrated, and flexible ways of working are encouraged.

Recruitment notes

Screening and interviews may take place before the closing date, so early applications are encouraged. Unsolicited CVs from agencies will not be accepted. For accessibility support or recruitment process queries, candidates can contact the careers team using the employer's careers contact details.