Assistant Manager, Dispute Management

About Marina Bay Sands

Join Marina Bay Sands to elevate your career by working alongside experts and building a rewarding professional journey.

Job Responsibilities

• Assist the Assistant Financial Controller in overseeing credit card disputes across various payment platforms.
• Perform detailed investigations on issues related to credit card disputes, chargebacks, and fraud to aid in recovering funds.
• Compile, evaluate, and submit documentation and files related to disputes in compliance with card scheme policies and company standards.
• Maintain comprehensive understanding of the entire dispute process including chargeback management, representment, and arbitration phases.
• Handle escalation of disputes and ensure timely, clear communication with all relevant internal and external parties.
• Analyze transaction data and accompanying documents to strengthen dispute cases and optimize recovery results.
• Evaluate arbitration cases involving chargebacks and deliver recommendations consistent with card schemes guidelines.
• Address inquiries from customers and stakeholders regarding chargeback and arbitration matters professionally and clearly.
• Support the Accounts Receivable team by reviewing and approving refund requests.
• Execute other responsibilities and special projects as directed by the Assistant Financial Controller.

Qualifications and Skills

• Bachelor’s degree in Accountancy, Finance, Business or related discipline is preferred.
• Between three to five years of relevant experience.
• Exceptional verbal and written communication abilities for effective stakeholder engagement.
• Strong analytical and interpersonal skills.
• Experience in dispute management, chargebacks, or payments industry is beneficial.
• Attention to detail, proactive nature, and capacity to handle multiple tasks while meeting deadlines.
• Capable of working independently and collaboratively within a team environment.
• Knowledge of card scheme regulations and dispute management platforms is an advantage.

Additional Information

Marina Bay Sands values diversity, equity, and inclusion in its workforce, ensuring equal opportunity for all as part of its growth strategy in Singapore. Employees are expected to comply with all company regulations, ethics, and conduct policies.