Telecalling Debt Recovery Agent

Job Overview

We are seeking a Telecalling Debt Recovery Agent to manage customer and client communications regarding payment collections. The role involves making outbound calls to ensure timely recovery of dues and maintaining professional relationships with customers.

Key Duties

• Initiate outbound calls to customers for pending payment reminders.
• Consistently follow up on outstanding payments and commitments.
• Maintain professionalism in customer communications and foster positive interactions.
• Negotiate with clients to expedite payment recovery.
• Keep detailed records of calls, follow-ups, and payment statuses.
• Meet assigned collection and recovery targets effectively.
• Report unresolved or delayed payment cases to appropriate teams.
• Collaborate with internal departments concerning payment and account issues.

Qualifications and Experience

• 1 to 3 years experience in telecalling, debt collection, or payment follow-up roles.
• Previous work in pharmaceutical, healthcare, banking, fintech, or similar sectors is advantageous.
• Strong communication and persuasion abilities.
• Basic computer skills including proficiency with VLOOKUP and pivot tables.
• Target-driven mindset with determination to follow up persistently.

Contact Information

Interested candidates are encouraged to share their resumes or get in touch via phone at 8356842910.