- Experience
- Any
- Salary
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- Openings
- 1
- Posted
- 7 ore fa
- Work mode
- In office
- Resume
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Where you'll work
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Job description
About the Role
We are seeking a seasoned Technical Delivery Lead to oversee the Contact Centre Technology squad, focusing on key platforms that ensure the reliability, security, and continual enhancement of channels used by customers and colleagues. This role integrates responsibilities of service ownership, leadership in delivery, and hands-on technical management in areas such as contact centre technology, Microsoft Dynamics 365, platform integration, operational resilience, and engineering excellence.
Key Responsibilities
You will be accountable for directing squad priorities, managing the roadmap and backlog, ensuring compliance, and handling daily delivery tasks for both maintenance and change initiatives. Close collaboration with business stakeholders, engineers, vendors, and technology leaders is essential to guarantee that our contact centre services remain stable, well regulated, risk-conscious, and aligned with the needs of customers and the business.
Candidate Profile
- Significant experience in technology delivery, product/service ownership, or engineering leadership.
- Domain expertise in contact centres along with development experience on Microsoft Dynamics 365.
- Proven ability to guide technical strategies covering architecture, integration, automation, reliability, and support for production environments.
- Competency in managing risks, compliance obligations, incident response, vendor relations, stakeholder engagement, and operational resilience within regulated settings.
- A collaborative leadership approach, capable of mentoring engineers, simplifying complex issues, and facilitating actionable solutions.
Working at Westpac
- Four weeks of standard annual leave plus five additional wellbeing days each year.
- Optional purchased leave of up to four extra weeks annually.
- Access to banking benefits, insurance discounts, and participation in a superannuation plan.
- Opportunities for personal growth, development, and internal career mobility.
- Recognition and rewards for outstanding performance.
- Support balancing work and family life, including school holiday subsidies.
- Two volunteer days annually to engage in community service.
About Westpac
With a history spanning over 160 years, Westpac New Zealand is committed to building a fairer and stronger nation for its people, customers, and communities. We value diversity and individuality, fostering an inclusive environment where everyone can fully express and develop their true selves. We encourage applications from diverse backgrounds, including those who are neurodiverse or living with disabilities, emphasizing attitude and passion alongside qualifications and experience.
Application Details
Please submit your CV and cover letter to apply. The closing date for applications is 20 August 2026.