Site Supervisor

Job Summary

The Site Supervisor is tasked with keeping day-to-day property operations running smoothly, with a strong focus on cleanliness, facilities upkeep, maintenance, and client service standards. This position oversees third-party service providers, checks that service levels meet agreed KPIs and SLAs, and helps ensure the property is operated efficiently.

Operations and Site Oversight

• Carry out routine site inspections and daily walkthroughs.
• Prepare and maintain daily, weekly, and monthly logs, reports, and checklists.
• Arrange event setup needs and other operational requirements based on client instructions.
• Handle shift handovers and deal with client questions or concerns.
• Work within a rotating shift pattern that includes morning, afternoon, and night duties.

Facilities and Contractor Coordination

• Manage third-party service providers across housekeeping, food and beverage, security, laundry, transport, soft FM such as landscaping, and hard FM including civil works, MEP, and IT.
• Monitor delivery against the Scope of Work, KPIs, and SLAs.
• Track contractor output and ensure the right staff are deployed.
• Log maintenance issues and follow up on repair activity.
• Compile snag lists for pre-event, post-event, and pre-opening work.

Assets, Compliance, and Controls

• Keep track of asset inventory, storage, and internal movement.
• Maintain accurate asset records and escalate any mismatches or missing items.
• Ensure adherence to HSE requirements, security procedures, and food safety rules including EFST and ADAFSA standards.
• Oversee waste handling and preventive maintenance planning.

Documentation and Training

• Support the drafting and review of SOPs.
• Guide service providers on operational procedures and provide training support where needed.
• Share operational progress updates with management as requested.

Qualifications

A diploma or degree in Hospitality, Tourism, Business Management, or a similar discipline is required. Relevant experience in hospitality, leisure, tourism, or facilities management is expected, and prior exposure to managing third-party contractors is an advantage.

Knowledge and Skills

• Facilities management across soft and hard services
• Housekeeping and hospitality operations
• Asset control and maintenance supervision
• Food safety compliance
• Clear verbal and written communication
• Strong interpersonal skills
• Ability to juggle multiple tasks
• Problem-solving mindset
• High attention to detail
• Adaptability in a fast-moving environment