Concierge / Front Office Supervisor

Role Overview

Salayel Hospitality is recruiting for two front office positions in Abu Dhabi: Concierge and Front Office Supervisor. Both roles are intended for hospitality professionals who can deliver polished guest service, coordinate daily front office activity, and support a smooth overall guest experience.

Concierge

The Concierge will act as a guest-facing support professional, welcoming visitors and assisting with day-to-day needs during their stay. The position requires a service-oriented mindset, strong communication, and the ability to respond quickly to guest requests.

Concierge - Key Duties

• Greet guests in a courteous and professional way.
• Provide help with questions, directions, and information about the local area.
• Book transport, dining reservations, and other guest arrangements.
• Work closely with other departments to maintain high service quality.
• Address guest issues and concerns in a timely, professional manner.

Concierge - Requirements

• Prior work experience in a Concierge, Guest Services Agent, or comparable front office position.
• Strong verbal and interpersonal communication skills.
• Familiarity with Abu Dhabi and the wider UAE is considered an advantage.
• A neat, professional image and a guest-first attitude.
• Applicants must already be located in the UAE.

Front Office Supervisor

The Front Office Supervisor will oversee daily front desk operations, guide the team, and help ensure a consistently positive guest journey. This position calls for hands-on supervisory experience and the ability to maintain service standards under pressure.

Front Office Supervisor - Key Duties

• Oversee the day-to-day functioning of the Front Office.
• Coach and support team members in their roles.
• Ensure guest arrival and departure processes run efficiently.
• Manage complaints and resolve service issues professionally.
• Track service quality and ensure adherence to company procedures.
• Prepare reports and assist the Front Office Manager when needed.

Front Office Supervisor - Requirements

• At least 2 to 3 years of experience in Front Office or Reception, with supervisory exposure.
• Good leadership and communication abilities.
• Excellent guest service orientation.
• Experience with Opera or a similar property management system is an advantage.
• Applicants must already be based in the UAE.

Location

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.

Application Process

Candidates are expected to complete the online application form and attach their CV.