Service Request Coordinator

About Us

Griffith is situated within the heart of the Wiradjuri Nation and serves as the regional hub of the Western Riverina. Our workforce is committed to making a significant impact within the local community, thriving in an environment that is supportive, flexible, and collaborative.

Position Overview

The Service Request Coordinator will oversee the coordination, tracking, and continual enhancement of the Council’s entire service request process. This role ensures that customer inquiries and requests are managed with professionalism, efficiency, and transparency from the point of receipt to final resolution.

Candidate Profile

The ideal candidate will be a cooperative team member who values respect, integrity, and collective achievement. They foster strong relationships, maintain open communication, and contribute positively to an inclusive workplace culture. This role is suited to someone who takes pride in their work, approaches challenges with practical solutions, and is driven to positively impact the community. Prior experience managing a high volume of customer inquiries and a dedication to data accuracy combined with a "Yes we can" attitude are essential.

What Griffith City Council Provides

• Flexible working options that support a balance between professional goals and personal wellness.
• Secure and stable employment within a trusted and resilient organisation.
• Long service leave entitlement after five years of service.
• Five days per year of MyLeave allowing usage for any purpose.
• Collaborative, respectful teams where individuals feel valued, supported, and empowered.
• Engaging and meaningful work with varied responsibilities.
• Opportunities for ongoing learning and career advancement.
• Salary packaging alternatives.
• Educational support programs.
• Access to fitness passport membership.

Employment Conditions

Applicants will undergo thorough employment screening which may include reference checks, identity and credential verification, medical history assessment, Nationally Coordinated Criminal History Check, and a NSW Working with Children Check. Employment depends upon successful completion of these checks.

Only candidates holding valid work rights in Australia are eligible to apply.

Equal Opportunity and Diversity

The Council is an Equal Employment Opportunity and Child Safe Organisation dedicated to fostering diversity and inclusion. Applications are welcomed from Aboriginal and Torres Strait Islander candidates, people with disabilities, members of the LGBTIQIA+ community, applicants of all ages, and those from culturally and linguistically diverse backgrounds. Reasonable adjustments are encouraged throughout the recruitment process for applicants with disabilities.

Contact Information

For inquiries about this position, please contact Shireen Donaldson at 1300 176 077.