Service Associate - Waiter

About the Property

Shangri-La Jeddah is located on the new Jeddah Waterfront, right by the Red Sea, and is designed as a luxury destination in the city. The hotel features expansive floor-to-ceiling windows, interiors inspired by the sea and beaches, a supervised Kids Club and play area for families, and creative dining experiences aimed at refined tastes.

• 203 elegant rooms and suites, plus 17 luxury serviced apartments
• 4 dining venues and lounges, including the renowned Shang Palace
• Convenient access to popular Jeddah landmarks and Red Sea Mall
• 116 privately owned Burj Assila residences

Role Overview

The Waiter role at Shangri-La Jeddah goes beyond greeting and serving. The position focuses on delivering memorable food and beverage experiences, creating pleasant guest interactions, and upholding Shangri-La service standards.

Key Responsibilities

• Understand the menu thoroughly, including how each item is prepared
• Guide guests in choosing dishes and beverages
• Take orders accurately and deliver service with warmth and care
• Focus on creating memorable, guest-pleasing moments
• Prepare the restaurant area before service begins
• Work closely with the culinary team to keep service timely and smooth
• Ensure billing is completed correctly and posted properly
• Follow all Shangri-La food safety processes and procedures
• Support teammates in the success of the food and beverage outlet
• Assist the supervisor in keeping meal operations running efficiently

Candidate Profile

• Strong conversational ability for engaging with guests
• Good command of English
• Positive attitude and willingness to learn
• At least 1 year of waiter experience in a 5-star hotel

Benefits

• Supportive workplace that encourages passion, personal growth, and self-development
• Learning and development opportunities with room to build leadership and professional skills
• Competitive benefits, recognition programs, and colleague stay/travel privileges
• Inclusive teams that respect diversity and help create a safe environment

Additional Information

Shangri-La is an equal opportunity employer and welcomes applications from all qualified candidates. Applicant information will be used only for recruitment purposes. Only shortlisted or successful candidates will be contacted.