Sales Associate - Flagship Womens

About the Company

Thom Browne is known for reimagining the modern suit with a sharp, contemporary point of view. The brand blends classic American influence with outstanding workmanship, precise construction, and a strong commitment to quality. Its culture values respect, teamwork, creativity, and ongoing innovation, and it seeks ambitious people who work in distinctive ways while maintaining a very high standard of excellence.

Role Overview

The Sales Associate for the Flagship Womens location will be responsible for driving store performance, delivering exceptional service, and maintaining a polished luxury retail environment. This position requires strong client engagement, deep product understanding, and consistent attention to store standards, stock, and brand representation.

Key Responsibilities

• Work toward and surpass monthly, quarterly, seasonal, and yearly sales targets.
• Deliver premium customer service and build lasting client relationships through regular communication and thoughtful follow-up.
• Strengthen and maintain a well-structured client base.
• Develop and maintain strong knowledge of products, the brand, and its image.
• Support the daily look and feel of the shop floor while ensuring merchandise is displayed and replenished in line with brand presentation standards.
• Stay informed about product ranges, seasonal and core styles, ecommerce assortment, full-price items, markdowns, best sellers, and available stock.
• Keep up to date on brand heritage, events, projects, selling points, trends, and featured seasonal collections.
• Spot opportunities to sell, relay customer feedback, and handle shipments and transfers promptly.
• Organize back stock, keep the stockroom orderly, and communicate regularly about inventory levels and call-outs.

Candidate Profile

The ideal applicant will bring at least 3 years of experience in luxury retail or a luxury customer service setting. The role also suits someone who can attract new clients through their existing network, communicates confidently, and works independently with a professional and entrepreneurial mindset. Strong organization, self-motivation, and interpersonal ability are essential. Fluency in additional languages is an advantage.

What We Offer

• Competitive compensation package
• Comprehensive employee benefits
• Company-provided uniform
• Inclusive and diverse workplace culture
• Training, development, and career growth opportunities

Equal Opportunity Commitment

The employer is committed to maintaining a diverse and inclusive workplace and provides equal employment opportunities to all applicants, regardless of gender, age, nationality, ethnicity, sexual orientation, disability, or other personal characteristics.