Reservations Clerk

Role overview

This full-time reservations role is based in Dubai Marina, Dubai, United Arab Emirates, and sits within the Reservations function. It is a non-management position with on-site work only.

What you will do

You will handle incoming room booking requests, modifications, and cancellations received by phone, fax, or email. The role involves identifying guest needs, matching them to the right room type, checking room and rate availability, and clearly explaining guarantee rules, special pricing, and cancellation conditions. You will also capture and track special requests, answer questions about hotel facilities, services, and accommodations, and use sales techniques to help maximize revenue.

In addition, you will enter and retrieve information in the reservation system, accurately process special reservation types such as complimentary rooms, employee discounts, travel agency inspection rates, and wholesale bookings, and follow escalation procedures when guest concerns arise. You are expected to deliver professional service, recognize guests warmly, support guests with disabilities, communicate clearly over the phone, and cooperate closely with teammates to achieve shared goals.

Standards and expectations

The position requires adherence to company policies and procedures, a neat and professional appearance, protection of confidential information, and care for company assets as well as guest and colleague privacy and safety. You will also be expected to meet quality assurance standards, respond appropriately to colleague concerns, and complete other reasonable duties assigned by supervisors.

Physical requirements

The role includes the ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Education and experience

A secondary school diploma or an equivalent General Educational Development (GED) certificate is preferred. No prior job-related experience is required, and no supervisory experience is needed.

About the employer

Westin focuses on helping guests restore control and improve their well-being while traveling. The brand looks for people who are enthusiastic, active, optimistic, adventurous, and committed to personal wellness, both inside and outside the workplace. The environment is built around teamwork, inclusion, and delivering a distinctive wellness-focused hospitality experience.

Additional information

Job number: 26075267

Schedule: Full time

Remote work: No

License or certification required: None

Equal opportunity

The organization promotes equal opportunity and welcomes people from diverse backgrounds. It supports an inclusive workplace and does not discriminate on the basis of disability, veteran status, or other legally protected characteristics.