Receptionist

About the Company

Mercure Hotels is part of the Accor network, a global leader in hospitality. The company values individuality and offers employees opportunities to grow, learn, and find purposeful work. Accor encourages a welcoming and inclusive culture that supports every individual's journey.

Role Overview

The Receptionist is responsible for warmly greeting guests upon arrival, providing exceptional service throughout their stay, and ensuring a positive experience until their departure.

Key Responsibilities

• Warmly receive and attend to guests from arrival through departure.
• Deliver high-quality service to maintain guest satisfaction.
• Foster customer loyalty by creating friendly and personalized interactions.
• Anticipate and address guests' needs proactively.
• Manage all guest arrival and departure procedures according to internal guidelines.
• Handle incoming phone calls and emails professionally.
• Communicate relevant information to other departments such as conference, banqueting, floor staff, and technical teams, as well as front desk colleagues.

Qualifications and Requirements

• Prior experience in a similar receptionist or customer service role is preferred.
• Approachable and friendly with excellent customer service skills.
• Flexibility to work varied hours as needed.
• Basic computer literacy and IT skills.
• Full training is provided to support success in this role.

Additional Information

Joining Mercure White Hart Salisbury connects you to the worldwide Accor hospitality network, offering endless professional development and learning opportunities. The company is committed to fostering a diverse and inclusive workplace where every employee feels valued and empowered.