Parent Relationship Manager

About the Role

K12 Techno Services Pvt. Ltd. is a prominent education services provider in India, dedicated to advancing academic support and solutions for schools. The education landscape has transformed significantly over the past decade, creating greater academic demands from students and parents alike. Through innovative teaching strategies blended with cutting-edge technology, K12 aims to foster a global approach to education, aiding schools to leverage their capabilities effectively.

We are seeking an enthusiastic, customer-centric Parent Relationship Manager to enhance connections with prospective and current parents while supporting school admissions, retention, and operational excellence.

Key Responsibilities

• Establish and maintain strong relationships with existing and potential parents.
• Address and resolve parent inquiries promptly and efficiently.
• Manage admission inquiries and provide expert guidance to parents.
• Conduct campus tours and follow up with parents regarding admissions.
• Meet admission targets and accurately maintain CRM records.
• Facilitate smooth onboarding and provide support to school operations.
• Organize events and activities to engage parents.
• Prepare detailed reports while ensuring confidentiality of information.

Qualifications and Experience

• Bachelor's degree required; an MBA is preferred.
• Up to 15 years of experience in admissions, counseling, CRM, sales, or customer service is ideal.
• Fresh graduates with excellent communication skills are also welcome to apply.

Required Skills

• Effective communication and relationship management.
• Proficiency in sales and customer service.
• Familiarity with MS Office and CRM software.
• Strong reporting abilities.
• Teamwork and problem-solving aptitude.

Employment Details

• Full-time position based in Bengaluru.
• Competitive industry-leading compensation package.