Operations Manager

Role Overview

We are searching for a dedicated Operations Manager to handle billing and accounts receivable tasks effectively within our projects. This role involves drafting billing materials, managing reconciliations, maintaining project data, and liaising with clients and internal teams to ensure smooth financial operations and process improvements.

Key Responsibilities

• Prepare preliminary billing drafts for both Time & Materials and Fixed Price projects for review by billing leads.
• Generate pre-bill invoices upon client requests and conduct monthly reconciliations comparing actuals against pre-bills.
• Adjust and correct the billable hours across various projects as necessary.
• Develop and update comprehensive records relating to project maintenance and resource allocation forecasts.
• Ensure compliance with set timelines and SLAs governing billing and accounts processes.
• Collaborate closely with billing leads, account teams, and business managers to complete monthly billing cycles.
• Drive initiatives for process optimization including simplification and automation opportunities.
• Apply cash receipts, perform reconciliations, and manage month-end closing procedures.
• Proactively follow up with clients to facilitate payments and resolve issues.
• Engage regularly with the designated client teams by email and telephone, including frequent weekly or daily calls.
• Maintain flexible working hours including the readiness to work shifts and extra hours when demanded.

Requirements and Qualifications

• Substantial experience in Accounts Receivable management, preferably 9 to 12 years.
• Advanced skills in Microsoft Excel, including formulas, VLOOKUP, PivotTables, charts, and the INDEX function are highly beneficial.
• Familiarity with ERP systems is advantageous.
• Strong verbal and written communication skills are essential due to the client-facing nature of the role.