Medical Office Assistant

Position Overview

The Medical Office Assistant is a vital member of the Integrated Health Services team, responsible for delivering a wide range of administrative and support tasks across all reception areas. This role includes managing reception duties, handling phone and in-person appointment scheduling, as well as maintaining medical records. The Medical Office Assistant also acts as a key resource for clients, providing information about the Centre's services to promote client engagement and access. Flexibility to work across different reception areas is essential to maintain smooth operations and coverage.

Reporting Structure

This role reports directly to the Team Lead of Integrated Health Services Medical Office Assistants, with accountability extending to the Director of Integrated Health Services and ultimately the Chief Executive Officer.

Required Qualifications and Experience

• Minimum education: High school diploma or equivalent
• Additional certification or diploma in medical office administration, business administration, or similar field is advantageous
• Advanced proficiency in French (oral expression, oral and reading comprehension) and fluency in English (spoken and written) as per the Centre's French Language Services designation
• Two to five years of clerical experience, preferably within healthcare
• Experience working with diverse populations, including youth, street-involved individuals, persons with mental health or substance use challenges, and those experiencing homelessness or vulnerability
• Familiarity with Electronic Medical Records (EMR) systems

Core Competencies

• Excellent interpersonal, organizational, and problem-solving capabilities
• Strong communication skills
• Resilience and ability to manage multiple demands under stressful, unpredictable conditions
• Client-focused with a capacity-building approach
• Team-oriented, cooperative, and capable of working independently
• Effective dealings with diverse community members of all ages and backgrounds
• Competency in computer usage, including Practice Solutions Suite (PSS) and Microsoft Word
• Sound judgment, tact, creativity, and flexibility
• Respect for diversity and sensitivity to client crises
• Attention to detail and a pleasant telephone manner
• Non-judgmental and compassionate attitude

Compensation and Benefits

The salary range for this full-time position is $42,588 to $49,613 annually, accompanied by benefits such as four weeks of vacation (pro-rated by status), enrollment in the Health Care of Ontario Pension Plan (HOOPP), and comprehensive group insurance coverage.

Working Conditions

Work hours will be established collaboratively with the successful candidate to promote a healthy work-life balance, considering the Centre’s operational hours and program needs. Some evening shifts may be required.

Additional Information

• Employment offer contingent upon successful completion of a criminal record check, verification of educational qualifications, and linguistic assessment
• The Centre ensures accommodations in the recruitment process for applicants with disabilities; candidates needing accommodations should specify requirements
• Clients of the Centre are welcome to apply; if hired, clients must transition to alternative service providers
• Only candidates selected for interviews will be contacted; phone inquiries are discouraged
• Artificial Intelligence is not used in the screening or evaluation of applications; all reviews are conducted by qualified human staff