Manager – Non Resident Banking

About Emirates NBD

Emirates NBD holds a leading position in the MENAT region with operations across 13 countries, serving over 9 million clients. It is the foremost financial services brand in the UAE, valued at approximately USD 4 billion. The bank offers a diverse range of banking solutions including retail, corporate, Islamic, investment, private banking, asset management, global markets, treasury, and brokerage services. It is a pioneer in digital banking with 97% of transactions conducted outside physical branches and operates Liv, the region's fastest-growing digital lifestyle bank with over 500,000 users.

Role Overview

As a Manager for Non Resident Banking, you will be instrumental in driving the growth, customer base expansion, and proposition development of Emirates NBD’s non-resident banking segment. Your responsibilities will include implementing strategies that cater to customers living outside the UAE who require banking, wealth, lending, and digital services linked to the UAE. You'll collaborate with multiple teams including product, digital, wealth management, marketing, analytics, operations, risk, and compliance to accelerate customer acquisition, enhance customer journeys, boost opportunities in international corridors, and elevate the overall customer experience.

Key Duties

• Execute strategic plans to grow the non-resident banking business, managing customer acquisition, portfolio balance, revenue, and profit growth.
• Track business outcomes, market developments, and competitive landscape actively.
• Advance initiatives across principal international corridors such as India, Saudi Arabia, Singapore, Egypt, and the UK.
• Expand customer base via digital platforms, partnerships, and relationship channels, driving deposits, investments, mortgages, remittances, and fee generation.
• Enhance product propositions across a variety of offerings including accounts, deposits, remittances, wealth, mortgages, cards, payments, foreign exchange, and digital onboarding processes.
• Promote digital adoption and improve the customer onboarding and journey experience by coordinating with digital and analytics teams for personalization.
• Develop and maintain strategic partnerships and fintech collaborations to support business expansion and customer acquisition.
• Monitor key business metrics and prepare performance reports recommending enhancement measures.
• Work alongside Product and Digital teams to deliver cutting-edge solutions such as digital account opening, cross-border banking services, multi-currency offerings, international payment solutions, wealth services, and AI-powered customer support tools.
• Ensure strict compliance with regulatory standards including AML, KYC, sanctions, and customer due diligence procedures by partnering with Risk, Compliance, and Operations teams.
• Maintain comprehensive stakeholder coordination across internal departments and external partners to meet business goals.

Required Skills and Experience

• Between 7 to 10 years of experience in retail, affluent, wealth, international banking or product management sectors.
• Proven track record in managing customer-based portfolios, acquisition efforts, or product propositions.
• Strong knowledge of retail banking products and services in the UAE market.
• Experience working collaboratively with cross-functional teams.
• Competence with digital banking technologies and enhancing customer journeys.
• Exposure to international clientele or cross-border banking operations is a plus.

Work Environment and Benefits

Emirates NBD offers unmatched professional growth opportunities, competitive remuneration and benefits, and a flexible work policy that supports working from home as needed.