International Voice Process Associate

About the Company

Sutherland is a global business and digital transformation partner that focuses on improving customer journeys and operational outcomes. With more than 35 years in the industry, the company combines deep sector knowledge with optimization tools, proprietary platforms, analytics, automation, AI, and digital services to help organizations grow efficiently. It works with major brands across healthcare, insurance, banking and financial services, communications, media and entertainment, technology, travel and logistics, and retail. The organization also highlights its long-standing innovation track record, with 212 unique and independent inventions tied to patent grants in the US and UK, and a global team of around 40,000 employees.

Role Overview

This position is for an International Voice Process professional based in Kochi. The role involves handling both inbound and outbound international calls, speaking with prospective clients, and supporting lead generation and closure activities.

Key Responsibilities

• Manage international incoming and outgoing calls in a professional and confident manner.
• Speak clearly and listen carefully to understand client needs and expectations.
• Use persuasive communication to present services effectively.
• Generate leads through cold calling for sponsors and exhibitors.
• Track conversations with leads and work toward successful conversions.
• Keep call logs, lead details, and follow-up records accurate and up to date.

Skills and Qualifications

• Strong spoken English is essential.
• Good interpersonal skills and the ability to handle customers well.
• Understanding of customer support workflows.
• Typing speed of 35 words per minute with 90% accuracy.
• Willingness to work night shifts and from the office as needed.
• Both graduates and undergraduates may apply.

Perks and Learning Opportunities

• Build emotional intelligence through customer interactions.
• Gain detailed knowledge of products and services.
• Develop transferable professional skills.
• Learn customer education techniques without aggressive selling.
• Improve problem-solving and communication abilities.
• Possibility to work on personal or side projects.

Additional Information

Good English communication skills are mandatory. Interested candidates may contact the hiring team at 7012509383 or [email protected]. The preferred calling window is between 12:00 PM and 6:00 PM.