Hospitality Associate

About Chelsea Piers

Chelsea Piers is a community-driven organization passionate about sports, fitness, and events, offering exceptional facilities, benefits, and career development opportunities. Chelsea Piers Fitness is evolving the luxury fitness experience with core values rooted in Empowerment, Purpose, Transformation, and Community. Hospitality Associates are vital contributors, setting the tone for every member interaction and activity.

Role Overview

As a Hospitality Associate at Chelsea Piers Fitness, you will serve as the key contact for members, ensuring exceptional hospitality that leaves a memorable impression. This role is ideal for individuals enthusiastic about people and eager to advance in the fitness and wellness industry while thriving in a dynamic environment.

Key Responsibilities

• Greet members, prospective members, and guests warmly, using names when possible to create a friendly atmosphere.
• Operate member management systems to facilitate seamless check-ins, class participation, and guest experiences.
• Respond to phone inquiries and member questions with enthusiasm, empathy, and accountability.
• Support various team needs such as front desk operations, concierge duties, marketing initiatives, and street team activities.
• Monitor the overall environment including facilities, locker rooms, events, and personal training sessions, promptly addressing issues through proper channels.
• Maintain security vigilance by monitoring guest awareness and safety.
• Effectively resolve problems and escalate matters when necessary through specialized training.
• Work collaboratively with departments across the organization to ensure excellent hospitality and recognize outstanding contributions.

Preferred Attributes

• A personable individual who values small gestures like smiles and greetings that foster positive experiences.
• A dedicated team player with pride in their role and responsibilities.
• Proactive in problem-solving and handling challenges efficiently.
• Passionate about fitness and wellness regardless of prior background; athletes, performers, coaches, and creators are all welcome.
• Motivated to learn and grow professionally by embracing new challenges.
• Capable of managing pressure and multitasking in busy, energetic settings.
• Flexible in scheduling with availability during evenings, weekends, and holidays.
• Physically able to stand for long durations and lift items up to 30 pounds.

Preferred Qualifications

• Minimum of six months’ experience in customer service, hospitality, or fitness environments.
• Familiarity with gym operations, group fitness, or front-line technology platforms is advantageous.
• High school diploma or GED required; Associate Degree or higher is preferred.

Compensation and Work Details

• Employment hours vary between part-time (12-29 hours) and full-time (30-39 hours) based on club requirements.
• Compensation set at $18 per hour.
• Employees receive a complimentary full-access membership to Chelsea Piers Fitness and discounts on internal services.