Help Desk Representative

About the Role

Child's Play Wonderschool is hiring a remote Help Desk Representative to support families with enrollment, registration, account access, and program-related questions. This role calls for a polished, well-organized professional who can deliver a helpful and positive service experience.

Responsibilities

• Handle incoming questions through phone, email, and online channels.
• Guide families through enrollment and registration-related processes.
• Share clear information about programs, services, and policies.
• Record customer conversations and keep account details up to date.
• Resolve straightforward account and access issues.
• Pass more complex matters to the right internal team.
• Track open requests and ensure timely follow-up.
• Maintain complete and accurate support records.
• Deliver courteous, professional customer service at all times.
• Assist with administrative tasks and special projects when needed.

Requirements

• High school diploma or an equivalent qualification.
• Prior experience in customer service, help desk, or a similar support role is preferred.
• Strong verbal and written communication abilities, along with solid problem-solving skills.
• Comfort using Microsoft Office and web-based systems.
• Ability to work on your own and juggle several priorities at once.
• Good organizational habits and attention to detail.
• A professional, customer-first mindset.

Benefits

• Paid time off.
• Paid holidays.
• Remote work arrangement.
• Flexible scheduling.
• Opportunities for professional growth and development.
• Supportive workplace culture.
• Employee assistance program.