E-Commerce and Digital Marketing Assistant

About the Company

Our client is a dynamic manufacturer and wholesaler specializing in premium Australian pet treats, supplying leading national retail pet stores and operating an expanding direct-to-consumer e-commerce platform.

Key Responsibilities

• Manage and update product listings, web content, pricing, and promotions on platforms such as Shopify, WooCommerce, and WordPress.
• Provide administrative support for Amazon Vendor Central and Mirakl marketplaces, including catalogue maintenance and performance reporting.
• Generate detailed reports on e-commerce performance, including website sales, marketing campaigns, customer analytics, and paid advertising outcomes.
• Develop and schedule targeted email marketing campaigns, segmentation, and automated workflows using tools like Omnisend or GetResponse.
• Maintain customer database hygiene, segment lists, and conduct regular reporting.
• Support approved Meta and Google Ads campaigns through setup, optimization, performance tracking, and reporting.
• Create basic visual marketing materials utilizing Canva and oversee promotional calendars.
• Perform daily outbound calls to follow up on warm sales leads and confirm customer receipt of orders or product samples.
• Assist with invoicing and purchase-related tasks within Xero, adhering to onshore approvals.
• Provide general administrative and data entry assistance to support the broader team.

Candidate Requirements

• Relevant hands-on experience managing e-commerce systems including Shopify, WooCommerce, and WordPress.
• Strong grounding in digital marketing fundamentals, especially in email marketing, paid advertisements, and social media.
• Ability to compile and deliver data-driven reports summarizing e-commerce activities and campaigns.
• Comfortable executing outbound phone communications for client follow-ups and order confirmation.
• Excellent command of written and spoken English with high proficiency.

Preferred Qualifications

• Previous exposure to Amazon Vendor Central or Mirakl marketplace platforms.
• Familiarity with Xero accounting software for basic financial administrative operations.
• Experience using email marketing platforms such as Omnisend or GetResponse.
• Basic graphic design skills using Canva.

Employee Benefits

• Permanent remote working arrangement.
• Day shifts aligned with Australian Eastern Standard Time business hours.
• Full-time employment status.
• Health Maintenance Organization (HMO) coverage.
• Annual leave entitlement.
• 13-month salary payment.
• Compliance with government-mandated employment benefits.