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Desktop Support Technician
Dallas Independent School District
Dallas, TX · Tempo pieno
Sii il primo a candidarti
- Esperienza
- 1+ anni
- Stipendio
- USD 45,200 – USD 55,126 / year
- Aperture
- 1
- Pubblicato
- 3 ore fa
- Modalità di lavoro
- In ufficio
- Istruzione
- Diploma di scuola superiore o equivalente
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
Role Overview
Contribute to the efficient functioning of technology systems within schools and administrative offices by diagnosing, troubleshooting, and repairing a wide range of hardware and software to meet user needs.
Primary Responsibilities
- Provide technical support for technology users located on campuses.
- Escalate unresolved issues related to campus technology to the tier II technology department.
- Deliver training to principals, teachers, and staff as needed.
- Offer technical assistance during special events at campus and district venues.
- Maintain and support computers, mobile devices, digital audio/visual equipment, and peripherals.
- Assist with instructional software application support.
- Participate in quality control oversight for vendor-led projects.
- Attend required training sessions and meetings.
- Adhere to attendance requirements set by supervisors.
- Perform additional duties as assigned by the Client Solution Department or supervisors.
- Comply with all Dallas Independent School District policies and regulations.
Qualifications and Skills
- Possession of an accredited High School Diploma or equivalent U.S. equivalency certificate and a minimum of one year experience in IT support services.
- Preference for candidates holding A+ Certification.
- Proficient in Microsoft Operating Systems, Microsoft Office Suite, and Office 365.
- Familiarity with Mac OS, iOS, Chrome OS, and Google Applications for Education.
- Ability to troubleshoot and resolve issues with operating systems, software, and hardware failures.
- Strong verbal and written communication abilities.
- Knowledge of audiovisual devices is a plus.
- Understanding of TCP/IP and basic networking protocols.
- ITIL V3 Certification is preferred.
- Excellent customer service capabilities.
Additional Information
- Work location is at the Edtech-Enterprise Support Services facility.
- This is a full-time position under the title Desktop Support Technician.
- Salary details reported include a minimum of $45,200 and a median of $55,126 annually.
- Date of job posting: July 25, 2026.