Consultant Customer Engagement
Sydney, New South Wales, Australia · Tempo pieno
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- Esperienza
- 3–5 anni
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 1 mese fa
- Modalità di lavoro
- In ufficio
- Istruzione
- Not stated
- Requisiti di ammissibilità
- Applicants must be able to work full-time in an onsite role based at Qantas Campus, Mascot. Candidates from all backgrounds are welcome, including Aboriginal and Torres Strait Islander peoples. People who need support or access arrangements during the application process are encouraged to disclose…
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- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
About Qantas
Qantas, established in the Queensland outback in 1920, has developed into Australia’s largest airline group serving regional, domestic and international routes. The wider Qantas Group also includes supporting businesses that help run its operations, with Qantas and Jetstar as the two core airline brands.
Role overview
This fixed-term, 6-month full-time position is based at Qantas Campus in Mascot. The role focuses on using customer data and insights to create stronger engagement and drive revenue growth for Qantas Business Rewards customers.
As a Consultant, Customer Engagement, you will make outbound B2B phone calls to Qantas Business Rewards members, identify opportunities from data, and help guide customers toward Qantas-first travel decisions. You will present relevant offers and products, strengthen program awareness, track engagement outcomes, and share market intelligence that can inform future decisions.
About Qantas Business Rewards
Qantas Business Rewards is designed to help Australian businesses get more value from travel and everyday spending. Members can earn Qantas Points on eligible flights and partner purchases, access savings on travel, enjoy lounge access, and receive exclusive offers. Points may be redeemed for flights, upgrades, and other rewards, supporting both the business and its people.
Key responsibilities
- Make outbound B2B calls to Qantas Business Rewards customers to lift engagement and spending.
- Use data-led insights to identify opportunities and influence travel choices in favour of Qantas.
- Promote the value of the Qantas Business Rewards program and relevant offers.
- Connect customers with tailored products and solutions suited to their needs.
- Track results and engagement levels to support ongoing performance.
- Help businesses understand and navigate the Qantas ecosystem.
- Share customer and market intelligence to support future investment decisions.
Experience and capability requirements
- 3 to 5 years of experience in outbound telephone sales or account management.
- Demonstrated success in meeting sales and performance targets.
- Strong negotiation, communication, and influencing abilities.
- Excellent written and verbal communication skills with close attention to detail.
- Commercial awareness and the ability to interpret data and act on insights.
- Good working knowledge of MS Office, including Excel, PowerPoint, and Word.
- Experience with CRM reporting and database management; Salesforce experience is preferred.
- Ability to build and maintain strong customer relationships.
- Well-developed organisational skills and the ability to manage several priorities at once.
Why join Qantas
Qantas offers a collaborative environment where creativity and passion are valued. The company supports career growth through on-the-job training, coaching, and formal learning opportunities, with room to progress in many different directions over time.
Employee benefits
- Discounted air travel within Australia and internationally for employees, family, and friends, plus special offers on accommodation and holidays.
- Flexible leave options, including 18 weeks of paid parental leave, superannuation payments on all paid and unpaid parental leave until the child turns 1, and additional purchased leave for eligible employees.
- Access to discounts across shopping, food and wine, insurance, health and wellbeing, leisure, and entertainment.
- Salary packaging options, including motor vehicles, eligible portable electronic devices, and professional memberships.
- Wellbeing support such as mental health resources, a wellbeing app, and a tailored nutrition plan.
Equal opportunity and application notes
Qantas is committed to equal opportunity, diversity, and inclusion in the workplace. The organisation also supports charities and environmental initiatives. Aboriginal and Torres Strait Islander peoples, and candidates from all backgrounds, are encouraged to apply. If you require any support or access arrangements, you should advise the employer at the time of application. Personal information will be handled confidentially in line with privacy legislation.
Application deadline
Applications close on Tuesday 23 June 2026.