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Role Overview

This position is responsible for leading beverage preparation and presentation standards across multiple outlets, with a strong focus on coffee craftsmanship, service quality, and operational consistency. The role sits within a large-scale catering and hospitality environment and supports day-to-day service as well as special events.

Key Responsibilities

Ensure coffee and other beverages are prepared and served consistently across all outlets, with every drink meeting strict quality expectations.
Build, update, and follow beverage service SOPs so that service delivery remains uniform and dependable.
Strengthen team performance through ongoing coaching, hands-on support, regular engagement, and progress monitoring.
Manage the installation, organization, and maintenance of beverage stations to keep service running efficiently during routine operations and events.
Work closely with culinary and service colleagues to incorporate coffee concepts into menus and event experiences in a creative way.
Keep all coffee machines, tools, and related supplies in proper working condition and ready for use to prevent interruptions in service.
Introduce fresh beverage ideas by exploring new brewing approaches and seasonal drink options.
Carry out routine quality checks in line with the organization’s ISO 9001:2015-based quality framework, while following hygiene and food-handling procedures required by the department and quality policy.
Coordinate with outlet and event managers so beverage service aligns with business goals and delivers a strong guest experience.

Qualifications

Applicants should hold a diploma or certification in Hospitality, Culinary Arts, or a related discipline. A barista certification from a recognized institution such as the Specialty Coffee Association or Barista Guild is preferred.

Experience Required

At least 5 years of professional barista experience in hospitality or catering is required, including a minimum of 2 years in a supervisory or training role within beverage operations. Experience in high-volume environments such as large events and multi-outlet setups is also expected.

Skills and Competencies

Advanced coffee brewing knowledge
Latte art proficiency
Professional coffee equipment handling
Training and coaching ability
Clear communication and strong interpersonal skills
Attention to detail
Quality-focused mindset
Team collaboration across departments
Organization and time management
Adaptability in fast-changing operational settings

About the Employer

The hiring organization is a major catering company known for serving hospitality partners, organizations, and more than 100 airline customers.

Additional Information

This role is based in Dubai, United Arab Emirates, and is a full-time onsite position.

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