Bar and Restaurant Supervisor

About the role

This is a full-time, hands-on supervisory position at Craignish Country Club Hotel in Craignish, Queensland, on the Fraser Coast. The venue is part of a growing local area and offers the chance to join a positive team environment with a healthy work-life balance.

About the venue

The hotel operates with a range of hospitality and gaming facilities, including 23 gaming machines, a bar, Keno, a bottleshop, and both indoor and outdoor dining areas.

What the workplace offers

• Stable employment
• Strong day-to-day support
• Staff discounts across all venues
• High standards and clear values
• Complimentary on-site parking

Key responsibilities

The supervisor will oversee the hotel’s daily operations and work closely with senior management to keep service running smoothly.

• Lead service delivery so members and guests receive excellent hospitality
• Supervise bar and restaurant team members
• Monitor staff performance and provide guidance
• Assist with rosters and step in to cover shifts when required
• Ensure the team follows the club’s SMILE standards and values
• Maintain guest satisfaction across service and product quality
• Handle complaints and service issues quickly and professionally
• Ensure compliance with RSA and RSG legislative requirements
• Manage cash handling and complete end-of-day balancing
• Carry out opening and closing procedures
• Train and support new employees

Requirements

Applicants need hospitality experience, the right certificates, and the ability to lead a team in a busy venue environment.

• Current RSA, RSG, and RMLV certificates and licences
• Current First Aid Certificate
• Current Food Handling Certificate
• Ability to obtain a National Police Certificate for employment
• At least 2 years of supervisory experience in a venue
• Minimum 5 years of practical beverage and gaming experience
• Ability to adapt to change, take direction, and make sound decisions
• Experience using time and attendance systems such as TANDA
• Ability to prepare basic reports on critical incidents
• Strong leadership skills with the ability to build relationships, motivate staff, and manage a team
• Basic computer literacy, including Microsoft Word, Excel, and Outlook
• Strong communication skills and a results-focused approach

Working hours

This role is for 38 hours per week on a rotating roster. Shifts may start early in the morning or finish late at night. Availability is required across days, nights, weekends, and public holidays.