After Sales Manager

About ENERCON

ENERCON is a pioneering leader in wind power technology for over four decades, renowned for its unique gearless drive design applied to all its wind turbines. The company excels in rotor blade innovation, control systems, grid integration, and consistently demonstrates its inventive prowess through continuous technological advancements.

ENERCON is committed to advancing wind energy projects worldwide and addressing future challenges in energy technology. Joining the team means contributing significantly to the evolution of renewable energy solutions.

Role Overview

We are seeking an After Sales Manager based in Tralee, County Kerry to serve as a primary, knowledgeable contact for ENERCON's customers regarding all technical and commercial inquiries. This position involves comprehensive management of after-sales accounts, acting as the holistic client relationship manager to ensure customer satisfaction and contract fulfillment.

Key Responsibilities

• Serve as the initial competent point of contact for technical and commercial customer queries.
• Manage after-sales accounts with full accountability for client relationships.
• Coordinate resolution of customer issues with regional service teams.
• Oversee Operations and Maintenance (O&M) contracts.
• Act as the key liaison for all post-sale service activities execution.
• Deploy and coordinate regional after-sales expertise for effective and prompt customer issue resolution.
• Develop innovative contract models and new product concepts.
• Handle all contractual commitments and warranties linked to service contracts in collaboration with after-sales specialists.
• Maintain active engagement and regular communication with customers.
• Negotiate and independently manage service contracts, including maintenance and additional agreements, and ensure compliance with terms.
• Facilitate sales processes for major component replacements including negotiations and quotations.
• Suggest and promote additional or alternative products/services tailored to customer requirements.
• Compile necessary documentation, reports, technical data to meet customer and company standards.
• Represent customer perspectives within the service team, serving as the professional interface between customers and ENERCON.
• Manage and de-escalate critical issues such as hot spots, significant component replacements, and complex customer complaints, including overseeing approval and credit note processes.
• Support internal process improvements.
• Review and approve customer creditworthiness within delegated authority.
• Engage with internal specialist departments and proactively expand knowledge in wind energy areas.

Qualifications and Skills

• Minimum of 2 years experience in Customer Service.
• Preferred degree or master's in Business Economics, Electrical or Mechanical Engineering, or related discipline.
• Strong organizational capabilities.
• Assertive, adaptable, and personable with strong interpersonal skills.
• Positive and proactive multitasking skills with excellent time management.
• High discretion handling confidential contractual and financial data.
• Familiarity with commercial, contractual, and technical aspects of the energy sector.
• Proficient in MS Office; SAP experience is advantageous.
• Excellent communication, negotiation, and motivational abilities.
• Strong social competence for building and maintaining professional relationships.
• Possession of a full clean driver's license.
• Experience in the Wind Industry is considered an asset.

Location and Work Schedule

The position is office-based in Tralee, Co. Kerry. Candidates are expected to work in the office five days over every two-week period, with Wednesday designated as a mandatory in-office day.

Reports To

This role reports to the Team Leader for After Sales GB & IE.

Employee Benefits

• Private health insurance coverage.
• Participation in pension contribution schemes.
• Dental insurance.
• Paid maternity and paternity leave.
• Access to an employee assistance program.
• Bike to Work Scheme participation.
• Support for educational development.
• Provision of full personal protective equipment (PPE).
• Access to world-class internal training programs.
• Opportunities for career advancement.
• Membership in sports and social clubs.
• Employee referral incentives.

Equal Employment Opportunity

ENERCON is committed to equal opportunity and will not discriminate based on gender, civil status, family status, sexual orientation, religion, age, disability, race, or membership of the traveller community during recruitment and selection procedures.