Tier 1 Support Specialist

Job Overview

This position entails delivering tier 1 to tier 1.5 technical assistance within a Microsoft-centric environment, primarily focusing on Meraki network tools and Active Directory management. You will join a team of 13 professionals at a solutions center in Houston, providing support to a diverse group of users and managing daily incoming support requests. The role offers the flexibility of working remotely one day per week, supporting a balance between collaborative work and independent tasks.

Key Responsibilities

• Offer tier 1 to 1.5 technical support to users operating within Microsoft environments, ensuring timely resolution of their technical problems.
• Employ Meraki tools to oversee network management and monitoring, optimizing network performance.
• Administer user accounts and group policy settings in Active Directory in line with company policies.
• Work collaboratively with team members to address daily support tickets, delivering excellent customer service.
• Support account provisioning and onboarding to guarantee new users gain access to required systems seamlessly.
• Conduct troubleshooting to identify and fix technical issues, enhancing user satisfaction.

Required Qualifications

• Hands-on experience in a Microsoft environment with strong familiarity with relevant technologies and support mechanisms.
• Proven expertise using Meraki for network management and monitoring tasks.
• Demonstrated ability to troubleshoot and resolve technical challenges effectively.
• Strong customer service orientation focused on user support and satisfaction.
• Experience with account provisioning processes for accurate user account management.
• Knowledge of ConnectWise, Auvik alerting, or SolarWinds is advantageous but not mandatory.

Additional Information

• Work location: Houston, Texas 77099.
• Employment status: Full-time position.
• Work arrangement: Hybrid with one day per week remote work.

Company Overview

VC5 Consulting is committed to fostering a supportive team environment and delivering exceptional technical assistance in a dynamic workspace.