Support Services Specialist

Role Overview

The Support Services Specialist plays a key role in backing the logistical and administrative aspects of Public Programs within the Education Department.

Key Duties

• Manage diverse administrative functions crucial to executing the Public Programs series.
• Assist with organizing program coordination, including scheduling meetings, taking minutes, and distributing information efficiently.
• Maintain updated records on required personnel, equipment, and facility usage for program operations under guidance.
• Conduct foundational content and logistical research to support program activities; help draft, edit, and compile program materials.
• Input and manage data in databases and tracking tools; contribute to preparation of materials and presentations to inform staff and stakeholders about program progress.
• Handle routine public inquiries on program details and escalate complex questions to appropriate personnel; aid in internal communications through organizing and circulating information.
• Prepare and scrutinize outgoing correspondence ensuring accuracy, proper format, and policy compliance.
• Support procurement and budgeting functions, including researching resources, gathering pricing, and assisting in purchasing processes.

Qualifications & Conditions

• Applicants must have career or career-conditional status or be eligible for it.
• Males born after December 31, 1959, must be registered with the Selective Service.
• One year of specialized experience equivalent to GS-7 level or pay band within federal service or similar system is required, including experience in logistical arrangements, correspondence, stakeholder communication, and administrative office tasks.
• Time-in-grade requirement: For promotion, candidates must meet one year at the next lower grade within 30 days of closing.
• Experience includes paid, unpaid, and volunteer work; part-time and unpaid experience will be considered based on the weekly hours.
• No formal education requirement applies for this position.

Additional Information

• This position is part of a bargaining unit.
• Recruitment incentives may be granted, subject to availability and requiring service agreements.
• Applications can be shared across SI for consideration of similar roles.
• Candidates should value public service efficiency, constitutional principles, and democratic ideals.
• The Smithsonian provides comprehensive benefits including leave, insurance, flexible spending accounts, and retirement plans.