Senior Manager - Category Operations

About Porter

Porter is committed to transforming last-mile logistics with a vision to support businesses of all sizes in optimizing their operations and fueling growth. As a leader in the sector, Porter operates across India and internationally, connecting over 750,000 driver partners with 15 million customers. Backed by $150 million in funding from top investors, the company harnesses advanced technology to innovate logistics services, including last-mile delivery, warehousing, and less-than-truckload transportation. Porter fosters a collaborative environment where passionate individuals contribute to disruptive solutions in transportation.

Role Overview

The Senior Manager - Category Operations will oversee and enhance daily operations for Porter's HSC business covering multiple vehicle categories (such as Outstation - FTL, Intracity - 9ft, 10ft, 14ft, 17ft) for the Delhi and Kolkata regions. This position requires strong leadership, operational execution, team management, data-driven decision-making, and an understanding of ground-level operational realities.

Responsibilities

• Manage everyday operations across various business verticals ensuring disciplined execution.
• Forecast demand and plan supply while maintaining quality and operational standards.
• Organize and lead city teams for effective on-ground operation implementation.
• Assist in launching SOPs and go-to-market strategies for new categories and processes.
• Identify gaps in operational efficiency and collaborate with Product, Analytics, and Central teams to drive improvements.
• Ensure compliance with quality benchmarks, turnaround times, and outstanding user experiences.
• Lead geographic and category expansion efforts alongside cross-functional partners.
• Oversee P&L responsibilities for assigned categories in partnership with business co-owners.
• Develop and implement strategic objectives to drive growth.
• Monitor market trends regarding pricing, competition, and service levels to shape short- and medium-term strategies (1 day to 6 months).
• Apply detailed understanding of micro-market dynamics and routes to tailor growth and customer experience strategies.
• Facilitate resolution of escalations, recognize recurring issues, and promote long-term corrective actions.
• Establish governance frameworks to ensure operational oversight at the city level.
• Define and communicate a clear operational vision and roadmap promoting business excellence.
• Guide multi-city teams through structured planning, communication, and performance management.

Skills and Competencies

• A hands-on leader with a strong bias for action and willingness to engage deeply to resolve core issues.
• Proven experience managing teams, particularly Assistant Managers and their direct reports.
• Excellent communication skills capable of influencing senior leaders and on-ground staff.
• Strong data literacy and ability to integrate field intelligence into decision-making.
• Capability to create and implement standard operating procedures and processes.
• Preferable experience in logistics, mobility, supply chain, or marketplace operations.
• Familiarity with category management combining strategic planning and operational execution.
• Adeptness in cross-functional collaboration and stakeholder management.