Outlet Manager

Job Overview

City Centre Rotana Doha is seeking a motivated and dynamic Food & Beverage professional to lead and manage an assigned restaurant outlet. The role demands organizing and directing a team to deliver high-quality food and beverage services, ensuring prompt, accurate, and personalized customer experiences.

Key Responsibilities

• Develop employee schedules based on forecasted needs and staffing guidelines to maintain adequate manpower at all times.
• Regularly conduct training sessions for the team aligned with departmental standard operating procedures.
• Assess team members' performance, facilitating internal growth and promotions.
• Ensure the food and beverage outlet is set up promptly according to meal settings and operational hours.
• Welcome and seat arriving guests, coordinating with hostesses for smooth service.
• Maintain professional and cordial relationships with patrons of the outlet.
• Manage and update a database of regular customers to enhance guest relations.
• Conduct frequent inspections of the outlet and related areas to uphold high cleanliness and maintenance standards.
• Play an active role in planning and implementing promotional activities for the outlet.

Qualifications and Experience

The ideal candidate holds a college or university degree and has at least two years of experience in a comparable role. Proficiency in computer skills is required, along with strong verbal and written English communication abilities and excellent presentation skills.

Skills and Competencies

• Solid expertise in food and beverage operations.
• Passion for delivering exceptional quality and service excellence.
• Outgoing personality with creativity and eagerness to promote high standards.
• Understanding of hotel operations and business planning.
• Effective communication and team supervision abilities.
• Capability to manage diverse teams and operations efficiently.
• Adaptability and strong customer focus.
• Drive to achieve tangible business results.