Front End Supervisor

About Reid's

Reid's is recognized as the leading specialty food store in the Carolinas and is renowned as a top culinary destination. The store specializes in premium meats, wines, regional provisions, locally sourced produce, seasonal fresh meals, and curated gift baskets catered to a devoted clientele.

We seek motivated, enthusiastic, and knowledgeable individuals to join our team. Reid's provides a safe and stimulating work environment with opportunities to develop and progress within the organization. Additional benefits include medical, dental, and vision insurance, paid time off, commuter perks, employee discounts, and more.

Job Summary

We are hiring a customer-oriented Front End Supervisor responsible for supporting and managing staff who prepare coffee beverages and food for customers while fostering a welcoming and hospitable environment. Your role includes assisting customers with retail selections, replenishing stock, processing transactions, and ensuring exceptional customer experiences centered on a passion for coffee and service excellence.

Core Responsibilities

• Warmly greet every customer and deliver personable, efficient service.
• Take and manage food and beverage orders with a thorough understanding of menu items to ensure accurate and excellent preparation.
• Possess expert knowledge of coffee-making processes, including specialty drink preparation.
• Enter orders correctly and promptly using the POS system.
• Clean and clear counters and tables after each guest's visit.
• Maintain cleanliness of workstations throughout shifts, following clean-as-you-go practices.

Qualifications and Skills

• Preferred experience in merchandising.
• Availability to work flexible hours.
• Familiarity with food service regulation standards preferred.
• Possession or willingness to obtain ServeSafe or Food Handler’s Certification.
• Strong abilities in customer service and interpersonal communication.
• Capacity to stand for extended durations during shifts.
• Quick decision-making skills to resolve guest issues according to company policies.
• Excellent skills in conflict management.
• Ability to thrive in a fast-paced environment.

Benefits

• Comprehensive medical, dental, and vision insurance plans.
• Paid time off to support work-life balance.
• Employee discounts on products.
• Opportunities for career advancement within the company.